Process Improvement Director – Retail Bank Operations

PNC

Process Improvement Director leading cross-functional teams and strategies for Retail Bank Operations at PNC. Responsible for implementing process improvements to enhance client and employee experiences while minimizing risks and costs.

Posted 5/22/2026full-timePittsburgh • Ohio, Pennsylvania, Texas • 🇺🇸 United StatesLead💰 $119,000 - $209,300 per yearWebsite

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Be a key leader in our Operational Process Excellence (OPEx) organization, reporting to the OPEx Director
Identify and implement strategies to improve client and employee experiences, minimize risk exposure, and reduce expenses in Retail Bank Operations
Partner with cross-functional teams to align process improvement initiatives with organizational objectives and goals
Lead a diverse and highly skilled team tasked with delivering benefits through the implementation of intelligent automation, robotic process automation, generative artificial intelligence, machine learning, and/or workflow systems
Demonstrate awareness of industry standards for process engineering and automation to align solutions with best practices
Define success metrics and track performance improvements tied to the portfolio of transformation projects (e.g., cycle/handle times, cost efficiencies, error rates, etc.)
Ensure adherence to project lifecycle governance requirements and manage financial accountability for projects led by the team

Requirements

What you’ll need

Proven executive-level facilitation and influence skills; able to lead ambiguous, high-stakes strategy design discussions with key stakeholders
Proven experience developing and executing on business strategies
Proven history of team leadership, development, and engagement
Industry experience is typically 8+ years
At least 5 years of prior management experience is typically required
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Bachelor's degree or higher level education such as a Masters degree, PhD, or certifications is desirable

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

intelligent automationrobotic process automationgenerative artificial intelligencemachine learningworkflow systemsprocess engineeringperformance metricscost efficiencieserror ratesproject lifecycle governance

Soft Skills

executive-level facilitationinfluence skillsteam leadershipstrategy designstakeholder engagementdevelopmentambiguous problem solvinghigh-stakes decision makingcross-functional collaborationorganizational alignment

Certifications

job specific certification