Loan Support Analyst – CMBS Servicing

PNC

Loan Support Analyst supporting servicing of CMBS loans within PNC's Midland Loan Servicing Group. Responsible for day-to-day servicing, compliance, and communication with stakeholders.

Posted 5/21/2026full-timeOverland Park • Alabama, Kansas, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Supports the day-to-day servicing of a portfolio of commercial real estate loans
Ensuring compliance with loan document
Accurate processing of transactions and timely reporting to stakeholders
Analyzing and interpreting complex loan agreements
Resolves non-compliant issues through written and verbal communication
May review and process loan payments, escrows and reserve account disbursements
May assist in the preparation of periodic reporting
Must maintain accurate and up-to-date loan servicing records in the servicing system
May support the onboarding of new loans and the transition of paid-off or transferred loans
May perform collection activities on delinquent accounts

Requirements

What you’ll need

Analytical Thinking
Capital Management
Compliance Requirements
Documentations
Due Diligence
Loan Documentation
Regulatory Compliance
Risk Mitigation Strategies
4+ years of related business or functional experience
Associates or equivalent degree

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

loan servicingtransaction processingreportingloan agreement analysisloan payment processingescrow managementreserve account disbursementcollection activitiesrisk mitigation strategiesdue diligence

Soft Skills

analytical thinkingcommunicationproblem resolution

Certifications

Associates degree