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About the role
Key responsibilities & impact- Manages and directs a team to achieve business results and customer experience goals
- Oversees the execution of strategy
- Leads and coordinates the daily activities of team members engaged in customer and/or prospect management activities
- Achieves business results, attracts new customers and/or grows existing customer relationships by coaching and managing to defined strategies and tactics
- Develops and oversees the execution of account and sales plans
- Manages risk/return and drives quality for new and/or existing clients
- Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks
- Connects strategy to day-to-day activities and updates the team on a regular basis
Requirements
What you’ll need- Industry experience is typically 8+ years
- At least 5 years of prior management experience is typically required
- Roles at this level typically require a university / college degree
- Higher level education such as a Masters degree, PhD, or certifications is desirable
Benefits
Comp & perks- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
team managementcoachingstrategic planningrisk managementcustomer relationship managementcommunicationleadershipexecution oversightproblem-solvingperformance management
Certifications
Masters degreePhD