Business Analytics Consultant – Data, Model & Analytics

PNC

Business Analytics Consultant on PNC's Data, Model & Analytics team analyzing customer experience data. Utilizing Python, SQL, and Tableau to identify patterns and improve customer experiences.

Posted 5/15/2026full-timePittsburgh • Pennsylvania, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $142,350 per yearWebsite

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Analyze customer experience data such as complaints, surveys, and call transcripts to identify patterns, trends, and areas for improvement.
Use Python and SQL to help extract, clean, and analyze data from a variety of sources.
Create and maintain dashboards, reports, and visualizations in Tableau, XM Discover (or similar tools) to support business decision making.
Help calculate and interpret key customer experience metrics, including trends, volumes, lifts, efficiencies, and basic statistical measures.
Translate analytical results into clear, easy to understand insights for business and operational partners.
Support repeatable reporting and analysis by helping document processes, maintain templates, and improve data quality.
Collaborate with team members and business partners to better understand customer pain points and experience-enhancing opportunities.

Requirements

What you’ll need

An interest in data analytics and customer experience (prior professional experience is helpful but not required)
Familiarity with Python, SQL, or other analytical tools through coursework, internships, or early career experience
Exposure to Tableau or data visualization tools
Strong curiosity, problem solving skills, and attention to detail
Clear written and verbal communication skills
Willingness to learn, ask questions, and collaborate with others

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PythonSQLdata analysisdata cleaningstatistical measuresdata visualizationdashboard creationreportingdata quality improvementcustomer experience metrics

Soft Skills

curiosityproblem solvingattention to detailwritten communicationverbal communicationcollaborationwillingness to learnquestioning