Experience Designer Lead

PNC

Experience Design Lead crafting strategic, user-centered solutions within PNC's Experience Integration & Strategy Team. Leading projects and mentoring junior team members in a collaborative environment.

Posted 5/9/2026full-timeColorado, Ohio, Pennsylvania, Texas • 🇺🇸 United StatesSenior💰 $65,000 - $149,500 per yearWebsite

About the role

Key responsibilities & impact

Lead and contribute to end-to-end consulting projects, including scoping, execution, and delivery for internal clients
Manage small cross-disciplinary project teams to quality outcomes
Mentor staff, sharing expertise and perspective to contribute to team maturity overall.
Partner closely with stakeholders to understand business objectives and translate them into user-centered solutions
Conduct and apply user research and fieldwork to inform insights, concepts, and iterative design solutions
Contribute to the development of team practice areas, methodologies, and internal operations
Facilitate workshops, design sessions, and collaborative working sessions with diverse audiences
Synthesize complex information into clear, actionable narratives and recommendations
Understand and balance feasibility, viability, and desirability to determine best product and service design recommendations.

Requirements

What you’ll need

Have a background in service design, UX design, graphic design, product management, or social sciences, and believe strongly in the principles of human-centered design
Are an exceptional communicator and collaborator, able to work effectively across disciplines and levels
Are driven by empathy and a genuine passion for understanding people and their experiences
Have hands-on experience conducting user research and fieldwork, and applying insights within an iterative design process
Enjoy imagining “what if” scenarios and exploring future-focused experiences and solutions
Are comfortable working with a high degree of ambiguity, and can guide teams and stakeholders toward clarity, focus, and definition
Have experience working in consulting and/or product design environments
Experience facilitating design thinking or co-creation workshops
Familiarity with service blueprints, journey mapping, or systems thinking
Exposure to cross-functional teams including strategy, technology, and operations

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user researchfieldworkiterative designservice designUX designgraphic designproduct managementdesign thinkingjourney mappingsystems thinking

Soft Skills

communicationcollaborationempathyproblem-solvingmentoringfacilitationstakeholder engagementadaptabilityteam leadershipcritical thinking