Software Engineer – IVR Testing

PNC

Bilingual QA Tester at PNC performing IVR and call flow testing for contact center applications. Validating English and Spanish customer experiences and ensuring accuracy in prompts and translations.

Posted 5/9/2026full-timePittsburgh • Alabama, Arizona, Ohio, Pennsylvania, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $4,500 - $137,800 per yearWebsite

About the role

Key responsibilities & impact

Execute manual IVR and call flow testing in English and Spanish
Validate prompts, menus, routing logic, and error handling
Ensure Spanish translations are accurate and customer-appropriate
Document defects and support release validation

Requirements

What you’ll need

Fluent in Spanish and English (spoken and written)
QA testing experience, preferably in IVR/contact center systems
Strong attention to detail and clear communication skills
2+ years of relevant professional experience
Bachelor's degree or comparable combination of education, job specific certification(s), and experience (including military service)

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

QA testingIVR testingcall flow testingdefect documentationrelease validation

Soft Skills

attention to detailclear communicationbilingual communication

Certifications

job specific certification