Detection & Investigation Analyst Lead – Inbound Zelle

PNC

Detection & Investigation Analyst Lead at PNC analyzing fraud cases for inbound Zelle transactions. Responsible for minimizing loss and maintaining effective fraud detection mechanisms.

Posted 4/30/2026full-timePittsburgh • Alabama, Kentucky, Ohio, Pennsylvania • 🇺🇸 United StatesSenior💰 $37,000 - $61,000 per yearWebsite

About the role

Key responsibilities & impact

Reviews and investigates customer cases, reports and work for potential and actual loss.
Analyzing cases generated from the enterprise fraud detection systems.
Analyzing cases generated from the network in the Customer Relationship Portal.
Talking with customers whose transactions are suspicious of potential fraud.
Reporting of suspected fraud as needed.
Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities.
Controls and prevents losses.
May lead the work of and/or train detection and investigation staff.
Shares best practices among the team and/or service partners.

Requirements

What you’ll need

0-1 years of professional experience and/or successful completion of a formal development program
Analytical Thinking
Customer Solutions
Decision Making
Operational Risks
Problem Resolution
Researching
Risk Mitigation Strategies
Bachelor's degree in related field or equivalent combination of education and experience may be considered.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Analytical ThinkingCustomer SolutionsDecision MakingProblem ResolutionResearching

Certifications

Bachelor's degree