Sales and Service Representative – Customer Care Center

PNC

Sales & Service Representative within PNC's Customer Care Center handling inquiries and offering products. Engaging customers in service-related calls and providing support with online banking questions.

Posted 4/29/2026full-timeHome Location-PA • Pennsylvania • 🇺🇸 United StatesJunior💰 $28,000 - $64,350 per yearWebsite

About the role

Key responsibilities & impact

handle customer inquiries such as filing disputes, assisting with online banking questions, and other various tasks
transitions service conversations to present sales opportunities to increase share of wallet to customers
handles inquiries and offers home secured lending products
supports a complex dedicated suite of products/services
leverages an advanced process or tool to support external customers
delivers CARES model to customers and service partners
receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues via all channels through which customers are served
refers applicable products and services
recommends appropriate solutions
follows defined treatments and/or employs active listening skills to present alternative solutions
resolves customer service inquiries and issues
demonstrates commitment to quality
resolves more complex or reoccurring issues where appropriate, and identifies root cause
documents customer interactions and thoroughly completes service requests to minimize customer effort or additional action.

Requirements

What you’ll need

1+ years of related experience
Must possess a cell phone, tablet, or smart watch capable of downloading and running the PingID application
High speed internet – Must have a high-speed Internet service with a direct wired connection to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds
Must have a wired connection in the room with the modem and router
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesalesdispute resolutionhome secured lending productsactive listeningproblem solvingdocumentationservice request management

Soft Skills

customer focusedcommitment to qualityrisk managementcommunicationsolution recommendation