Software Engineer Lead – Production Support

PNC

Software Engineer Lead role responsible for L2/L3 production support of critical applications at PNC. Collaborating with teams to ensure software stability and performance.

Posted 4/29/2026full-timePittsburgh • Pennsylvania, Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

GrafanaJavaJenkinsLinuxOraclePythonServiceNowShell ScriptingSQLUnix

About the role

Key responsibilities & impact

Provide L2/L3 production support for business critical applications in a fast paced environment.
Troubleshoot daily issues related to file transmissions, batch job failures, reporting errors, data inconsistencies, and process failures.
Analyze application logs and runtime behavior to identify root causes of defects, bugs, and performance issues.
Communicate incident status, impact, and resolution timelines to Line of Business stakeholders.
Manage incidents to resolution while meeting SLA and compliance requirements.
Coordinate with Change, Infrastructure, Network, and Firewall teams to eliminate recurring production issues.
Review Java application code to identify defects, performance bottlenecks, and required enhancements.
Share technical findings and recommendations with the Application Technical Lead and team.
Perform impact analysis for software upgrades, infrastructure changes, and network/firewall updates.
Configure, monitor, and automate batch jobs and cron schedules.
Develop automation solutions using Unix based shell, Java, and Python to:
Monitor files and processes
Create early warning alerts
Automate recurring operational tasks
Implement and validate production changes including:
Change Requests, Break fixes, Hot fixes, and Weekly releases
SSO implementations
Security vulnerability remediation
Vendor deployments
OS and database patching.

Requirements

What you’ll need

3+ years of relevant / direct industry experience
Strong experience in L2/L3 production support environments.
Solid Java fundamentals with ability to read logs, analyze stack traces, and debug issues.
Proficiency in Linux/Unix and shell scripting.
Strong experience with Oracle databases (SQL, stored procedures, performance tuning).
Experience with job schedulers (Cron, CA7, Control M).
Hands on experience with monitoring tools (Dynatrace, Grafana, Elastic Search).
Familiarity with DevOps tools and CI/CD pipelines (Git, Jenkins, uDeploy, Artifactory).
Experience using ServiceNow and Jira for incident and change management.
Strong customer focus and stakeholder communication skills.
Excellent problem solving and analytical abilities.
Ability to mentor team members and lead through influence.
Comfortable working in high pressure, time sensitive environments.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

L2/L3 production supportJavaLinuxUnixshell scriptingOracle databasesSQLperformance tuningjob schedulersmonitoring tools

Soft Skills

customer focusstakeholder communicationproblem solvinganalytical abilitiesmentoringleadershipworking under pressuretime management