Senior Software Engineer – Production Support

PNC

Software Engineer Sr providing L2/L3 production support for business critical applications at PNC. Coordinating incident resolution and system stability with technical teams and stakeholders.

Posted 4/29/2026full-timeDallas • Pennsylvania, Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

GrafanaJavaJenkinsLinuxOraclePythonServiceNowShell ScriptingSQLUnix

About the role

Key responsibilities & impact

Provide L2/L3 production support for business critical applications in a fast paced environment
Troubleshoot daily issues related to file transmissions, batch job failures, reporting errors, data inconsistencies, and process failures
Analyze application logs and runtime behavior to identify root causes of defects, bugs, and performance issues
Communicate incident status, impact, and resolution timelines to Line of Business stakeholders
Manage incidents to resolution while meeting SLA and compliance requirements
Coordinate with Change, Infrastructure, Network, and Firewall teams to eliminate recurring production issues
Review Java application code to identify defects, performance bottlenecks, and required enhancements
Share technical findings and recommendations with the Application Technical Lead and team
Analyze functional and data requirements and translate them into technical solutions
Perform impact analysis for software upgrades, infrastructure changes, and network/firewall updates
Configure, monitor, and automate batch jobs and cron schedules
Support and troubleshoot job schedulers including Cron, CA7, and Control M
Coordinate with infrastructure teams to ensure optimal server utilization and job execution
Identify and track process improvement initiatives using RTB Jira boards
Develop automation solutions using Unix based shell, Java, and Python
Implement and validate production changes including Change Requests, Break fixes, Hot fixes, and Weekly releases
Perform testing in lower environments and deploy changes to higher environments using GitHub, uDeploy, Artifactory, and CI/CD pipelines

Requirements

What you’ll need

3+ years of relevant / direct industry experience
Strong experience in L2/L3 production support environments
Solid Java fundamentals with ability to read logs, analyze stack traces, and debug issues
Proficiency in Linux/Unix and shell scripting
Strong experience with Oracle databases (SQL, stored procedures, performance tuning)
Experience with job schedulers (Cron, CA7, Control M)
Hands on experience with monitoring tools (Dynatrace, Grafana, Elastic Search)
Familiarity with DevOps tools and CI/CD pipelines (Git, Jenkins, uDeploy, Artifactory)
Experience using ServiceNow and Jira for incident and change management
Proven experience managing SLAs, incidents, and production escalations

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaLinuxUnixshell scriptingOracle databasesSQLstored proceduresperformance tuningautomation solutionsincident management

Soft Skills

communicationproblem-solvinganalytical thinkingcollaborationincident resolutionstakeholder managementprocess improvementtime managementadaptabilityattention to detail