Process Improvement Consultant

PNC

Process Improvement Consultant optimizing operational processes and technology at PNC. Evaluating efficiencies, assessing risks, and mentoring teams for effective organizational change.

Posted 4/29/2026full-timeCleveland • Ohio, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $105,800 per yearWebsite

About the role

Key responsibilities & impact

Consults with line of business to evaluate and oversee an organization's operations or technology processes
Develops solutions to optimize process efficiency, reduce processing time, and mitigate risks
Conducts thorough business diagnostics to identify, quantify and prioritize value creation projects
Develops and presents business case to approval committees
Responsible for overseeing implementation deliverables, cost-estimates, cost-benefit analysis
Providing rationale to how process improvement opportunities will assist in accomplishing business objectives more efficiently
Uses broad knowledge to facilitate the redesign of organizational processes
Creates solutions that optimize process quality, efficiency, and cost
May lead efforts to improve the quality and/or minimize process cost
Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements
Prepares and may present recommendations to governance committees for approval
Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework
Consults with all levels of the organization to ensure that introduction of new processes is smooth and effective, and sustains or improves quality of output
Mentors individuals and teams to build capabilities
Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation

Requirements

What you’ll need

3+ years of relevant / direct industry experience
Preferred Skills: Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments
Qualifications: Analytical Thinking, Consulting, Effective Communications, Flexibility and Adaptability, Influencing, Organizational Change Mgt, Organizational Savvy and Politics, Problem Solving, Project Management
Roles at this level typically require a university / college degree
Certifications are often desired
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalyticsProcess ModelingCost-Benefit AnalysisRisk AssessmentsProcess ImprovementsProcess EfficienciesBusiness DiagnosticsChange ManagementProject ManagementOrganizational Change Management

Soft Skills

Analytical ThinkingEffective CommunicationsFlexibility and AdaptabilityInfluencingOrganizational SavvyProblem SolvingConsultingMentoringLeadershipRelationship Building