Senior Experience Design Lead – Native Mobile

PNC

Experience Design Lead for PNC's Digital Channel - Retail, focusing on Native Mobile applications. Championing experience vision and driving product design quality within a collaborative team.

Posted 4/24/2026full-timePittsburgh • New York, Ohio, Pennsylvania, Texas • 🇺🇸 United StatesSenior💰 $119,000 - $209,300 per yearWebsite

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Championing experience vision, strategy, and storytelling for the PNC Mobile app while collaborating across lines of business
Defining end-to-end journeys and experience frameworks that align stakeholders and guide delivery
Driving product design quality, consistency, and best practices through expert use of Figma
Influences the process and transforms most complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
Develops and recommends the discovery techniques of customer and business needs through contextual inquiries, and generative and quantitative research.
Uncovers customer latent needs and creates vision to meet those needs.
Drives and establishes the design direction and strategy.
Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers.
Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials.
Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations.
Develops research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience.
Coaches and mentors junior staff; Assists management team in training new staff.

Requirements

What you’ll need

Extensive experience designing native mobile applications at scale
Demonstrated leadership as a senior or lead individual contributor
Ability to operate independently in complex, ambiguous problem spaces
Strong collaboration skills across product, engineering, and business partners
Experience working within agile delivery models
Proficiency with Figma and modern design workflows
Experience designing for regulated industries such as financial services
Deep familiarity with mobile design systems and accessibility standards
Experience mentoring or informally leading other designers and helping them become strong product design leaders
Navigating between high-level strategic thinking and product-level details
Establishing experience design principles and success metrics
Journey mapping, service blueprints, and ecosystem modeling
Designing for complex, highly regulated domains (e.g., finance, healthcare)
Strong interaction design patterns, micro interaction thinking, and prototyping
High fidelity UI design with an eye for visual hierarchy and clarity
Platform native design expertise (iOS, Android, responsive web)
Component based design and scalable UI architectures

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mobile application designuser experience designinteraction designprototypingjourney mappingservice blueprintshigh fidelity UI designcomponent based designdesign systemsaccessibility standards

Soft Skills

leadershipcollaborationcoachingmentoringstrategic thinkingproblem solvingcommunicationinfluencingadaptabilityindependence