Lead Detection & Investigation Analyst – Outbound Zelle Fraud

PNC

Detection & Investigation Analyst Lead handling outbound Zelle fraud cases at PNC. Responsible for analyzing fraud detection cases and communicating with affected customers.

Posted 4/24/2026full-timePittsburgh • Alabama, Kentucky, Ohio, Pennsylvania • 🇺🇸 United StatesSenior💰 $37,000 - $61,000 per yearWebsite

About the role

Key responsibilities & impact

Outbound Zelle fraud support
Analyzing cases generated from the enterprise fraud detection systems
Talking with customers whose transactions are suspicious of potential fraud
Card Free ATM fraud support
Reporting of suspected fraud
Tasks to help sustain and improve department processes and procedures

Requirements

What you’ll need

university / college degree with < 1 year of professional experience
analytical thinking
customer solutions
decision making
operational risks
problem resolution
researching
risk mitigation strategies

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

analytical thinkingcustomer solutionsdecision makingproblem resolutionresearchingrisk mitigation strategies