Lead Detection & Investigation Analyst – Outbound Zelle Fraud

PNC

Detection & Investigation Analyst Lead at PNC investigating outbound Zelle fraud cases. Analyzing suspicious transactions and supporting fraud detection systems in an in-office role.

Posted 4/24/2026full-timeBirmingham • Alabama, Kentucky, Ohio, Pennsylvania • 🇺🇸 United StatesSenior💰 $37,000 - $61,000 per yearWebsite

About the role

Key responsibilities & impact

outbound Zelle fraud support
analyzing cases generated from the enterprise fraud detection systems
talking with customers whose transactions are suspicious of potential fraud
card free ATM fraud support
reporting of suspected fraud
tasks to help sustain and improve department processes and procedures

Requirements

What you’ll need

analytical thinking
customer solutions
decision making
operational risks
problem resolution
researching
risk mitigation strategies
bachelor's degree
less than 1 year of professional experience or successful completion of a formal development program
experience in lieu of a degree will be considered

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

analytical thinkingcustomer solutionsdecision makingproblem resolutionresearching

Certifications

bachelor's degree