Provides expertise on platform engineering, while overseeing the team's effort and meeting customer needs.
Uses technical knowledge and industry experience to design, build and maintain technology solutions.
Develops software components and hardware for complex projects; aligns these with business strategies and objectives.
Provides expertise on best practices, standards, engineering approaches and complex technical resolutions for processes.
Places emphasis on quality improvement efforts; ensures that deliverables are secure, scalable and reliable through estimation and correction.
Communicates with customers and integrates their needs with development, to meet business objectives.

Requirements

Strong knowledge of Windows Server and Linux operating systems, including performance tuning, patching, and lifecycle management
Experience supporting 24×7 production environments with on‑call and after‑hours support responsibilities
Advanced troubleshooting skills across hardware, OS, virtualization, and network layers
Solid understanding of LAN/WAN architecture, routing, switching, DNS, DHCP, and load balancing
Experience working with firewalls, VPNs, and secure remote access solutions
Ability to partner with network and security teams to ensure resilient, secure connectivity
Hands-on experience with virtualization platforms (VMware, Hyper‑V, or equivalent)
Strong understanding of cloud infrastructure concepts (IaaS, PaaS, hybrid architectures)
Experience supporting or transitioning workloads to cloud platforms such as Azure (Windows 365) or AWS
Familiarity with cloud governance, cost management, and operational best practices in a multi‑cloud or hybrid environment
Proven experience in disaster recovery (DR) and business continuity planning, including design, testing, and execution
Ability to assess infrastructure risks and design highly available and fault‑tolerant solutions
Experience with infrastructure automation and scripting (PowerShell, Bash, or similar)
Familiarity with Infrastructure as Code (IaC) concepts and tools (e.g., ARM, Terraform, or equivalent)
Understanding of monitoring, logging, and alerting tools to ensure operational health
Strong security mindset with experience implementing least‑privilege access, hardening standards, and secure configurations
Excellent verbal and written communication skills, able to explain complex topics to technical and non‑technical audiences

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows ServerLinuxperformance tuningpatchinglifecycle managementtroubleshootingLAN/WAN architectureroutingswitchingcloud infrastructure

Soft Skills

communicationcollaborationproblem-solvingquality improvementcustomer focustechnical explanation