Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
Incident detection, resolution and/or escalation.
Conducts root cause analysis and correction resulting in prevention.
Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
Reports out information to support stabilization.
Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Requirements

3+ years of relevant / direct industry experience
Bachelors
Must demonstrate appropriate knowledge, skills, and abilities for a role
Application Development
Business Management
Customer Solutions
Design
ETL (Informatica)
Group Problem Solving
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design
Analytical Thinking
Application Maintenance
Application Programming Interfaces (API's)

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ETLInformaticaApplication DevelopmentApplication MaintenanceApplication Programming InterfacesRelease ManagementSoftware SolutionsUser Experience DesignProcess ImprovementsIncident Detection

Soft Skills

Analytical ThinkingGroup Problem SolvingLeadershipKnowledge TransferCommunicationContinuous AvailabilityRoot Cause AnalysisTrend ReportingGovernanceCompliance

Certifications

Bachelors