Sales and Service Representative

PNC

Sales & Service Representative at PNC handling customer inquiries and promoting financial products. Responsibilities include assisting customers with banking questions and resolving service issues.

Posted 4/16/2026full-timeHome Location • Pennsylvania • 🇺🇸 United StatesJunior💰 $28,000 - $64,350 per yearWebsite

About the role

Key responsibilities & impact

handle customer inquiries such as filing disputes and assisting with online banking questions
transition service conversations to present sales opportunities
deliver CARES model to customers and service partners
investigate and respond to customer service and sales inquiries regarding products and services
resolve customer service inquiries and issues
maintain customer satisfaction by adhering to PNC's core values
document customer interactions and complete service requests

Requirements

What you’ll need

1+ years of related experience
knowledge of customer focus and satisfaction
ability to manage risks effectively
high school diploma or GED is typically required, but related experience or product knowledge may suffice
Home Lending Designated Lender Certification - PNC Financial Services Group, Inc. certification is preferred

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
paid time off, including maternity and/or parental leave, 11 paid holidays, 9 occasional absence days, 15 to 25 vacation days depending on career level and years of service

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer focuscustomer satisfactionrisk management

Certifications

Home Lending Designated Lender Certification