Senior Experience Designer Lead – HR Consultant
PNC
full-time
Posted on:
Location Type: Office
Location: Pittsburgh • Alabama • New Jersey • United States
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Salary
💰 $80,000 - $185,150 per year
Job Level
About the role
- Produce journey maps, service blueprints, and channel strategies for hire‑to‑retire moments.
- Lead UX research and usability analyses; define content and taxonomy standards.
- Develop accessibility‑by‑design guidelines embedded into EX platform delivery.
- Partner with Product and Process teams to ensure aligned handoffs and requirements.
- Use evidence‑based design to measure experience outcomes (task success, CES, deflection).
Requirements
- 8+ years of industry-relevant experience
- Bachelor's degree
- Agile Web Development
- Business Requirements Documentation (BRD)
- Digital User Experience
- IT Architecture
- JavaScript
- Wireframing
- Understanding of HR content, policy constraints, and risk controls
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaScriptAgile Web DevelopmentWireframingBusiness Requirements DocumentationAccessibility-by-designUX researchUsability analysesEvidence-based designContent standardsTaxonomy standards