PNC

Lead Detection & Investigation Analyst

PNC

full-time

Posted on:

Location Type: Office

Location: Birmingham • Alabama • Kentucky • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $37,440 - $61,000 per year

Job Level

Senior

About the role

  • Reviews and investigates customer cases, reports and work for potential and actual loss.
  • Minimizes fraud, Anti-Money Laundering and/or organizational risk.
  • Performs early detection of suspicious activity.
  • Controls and prevents losses.
  • May lead the work of and/or train detection and investigation staff.
  • Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities.
  • Recommends disposition.
  • Identifies gaps and control enhancements.
  • Uses defined research procedures to identify and resolve issues.
  • Identifies trends and escalates as appropriate.
  • Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss.
  • Shares best practices among the team and/or service partners.
  • Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

Requirements

  • Perform complex investigations and analysis
  • Apply policy and risk judgment consistently
  • Manage multiple work streams simultaneously
  • Conduct in-depth fraud investigations end-to-end
  • Create, maintain, and update formal case records
  • File security incident reports and complaints when required
  • Apply authentication and KYC procedures consistently
  • Handle inbound calls involving higher-risk scenarios
  • Work advanced alert queues when volume allows
  • Balance phone, alert, and case work independently
  • Analytical Thinking
  • Bank Fraud
  • Banking
  • Call Center
  • Customer Solutions
  • Decision Making
  • Operational Risks
  • Problem Resolution
  • Researching
  • Risk Mitigation Strategies
  • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Benefits
  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match
  • pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • between 15 to 25 vacation days each year, depending on career level and years of service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud investigationAnti-Money Launderingrisk assessmentKYC procedurescase record managementdata analysissuspicious activity detectiondocumentation preparationtrend identificationissue resolution
Soft Skills
analytical thinkingdecision makingproblem resolutionorganizational skillscommunication skillsleadershipcustomer focusmultitaskingtrainingcollaboration