Loan Processing Analyst – MLO
PNC
full-time
Posted on:
Location Type: Hybrid
Location: Arizona • Colorado • United States
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Salary
💰 $39,500 - $62,675 per year
About the role
- Serve as primary point of contact for borrowers
- Ensure clear communication and expectation setting throughout the loan process
- Work with internal or external service partners to resolve exceptions or maintain documentation
- Analyze documents and requests
- Strong negotiating skills to overcome customer objections
- Handle customer escalations and disputes
- Manage a pipeline of approximately 55 loan applications
- Collect required documentation, verify loan conditions, and coordinate closing appointments
- Respond to moderately complex to complex customer inquiries and issues via telephone
- Achieve performance metrics including booked unit goals, end-to-end cycle time, call monitoring scores, and NPS targets.
Requirements
- Typically requires 3+ years experience
- Associate degree or equivalent experience
- Strong verbal and written communication skills
- Excellent organizational and time management abilities
- Effective problem resolution and critical thinking skills
- Proficient knowledge of PNC’s documentation and compliance requirements
- Advanced PC skills and ability to navigate multiple systems
- Ability to read and interpret complex loan documents
- Detail-oriented with a high level of accuracy.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan processingdocument analysisnegotiationproblem resolutioncritical thinkingpipeline managementdocumentation verificationcustomer inquiry responseperformance metrics achievementaccuracy
Soft Skills
communicationorganizational skillstime managementdetail-orientedcustomer serviceescalation handlingexpectation settinginterpersonal skillsnegotiating skillsproblem-solving
Certifications
Associate degree