Fraud Strategy & Analytics Manager
PNC
full-time
Posted on:
Location Type: Office
Location: Pittsburgh • Alabama • Pennsylvania • United States
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About the role
- Oversees the performance of analytics to develop and maintain fraud strategies
- Socializes and gains approval for broad fraud strategy changes
- Works closely with internal fraud partners, business partners and external vendors to ensure optimal strategic use of fraud tools
- Works with external vendors on fraud model development, performance monitoring and implementation
- Oversees the monitoring of fraud customer experience and fraud trends and develops countermeasures to address those trends
- Oversees reactive and proactive reporting and analytics around operational performance, fraud prevention and other business requests
- Provides fraud analysis to support decision making across the company
- Provides direction and sets priorities for the team
- Ensures fraud strategies balance customer experience, fraud/loss mitigation and operational expenses
- Provides effective leadership, education, coaching and consultation for business segments' fraud/loss policies, procedures, initiatives and programs
Requirements
- Team management
- Fraud and Analytics domain experience
- Data science
- Correlations
- Data visualization
- Industry experience is typically 8+ years
- At least 5 years of prior management experience is typically required
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
- Analytical Thinking
- Customer Solutions
- Decision Making
- Operational Risks
- Problem Resolution
- Researching
- Risk Mitigation Strategies
- Analytical Thinking
- Consulting
- Data Gathering and Reporting
- Emerging Technologies
- Fraud Detection and Prevention
- Matrix Management
- Problem Solving
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fraud analysisdata sciencedata visualizationfraud detectionfraud preventionanalyticscorrelationsdata gatheringreportingrisk mitigation strategies
Soft Skills
team managementanalytical thinkingdecision makingproblem resolutionconsultingcustomer solutionsproblem solvingleadershipcoachingeducation