Guide new restaurant and retail clients through the full Linga rOS onboarding process from kickoff to go-live.
Conduct onboarding kickoff calls to review hardware, software licensing, menu requirements, and network readiness.
Perform remote hardware installation and configuration, including PAX devices, printers, Android devices, iPads, KDS, and network components.
Serve as the primary point of contact for clients during onboarding, ensuring clear communication and timely project updates.
Review and validate all menu data, modifiers, pricing, taxes, dual-pricing settings, and payment processing configurations.
Coordinate VAR submissions and ensure payment terminals and payment processing setups are completed accurately.
Provide training on Linga rOS POS, KDS, Kiosk, Inventory, Loyalty, QR ordering, and online ordering features as needed.
Manage network sign-off requirements and collaborate with customers to ensure proper infrastructure prior to installation.
Track project milestones, identify delays or risks, and escalate issues to management when necessary.
Support clients during their scheduled go-live, ensuring a smooth transition into daily system usage.
Provide continued onboarding support for 30 days after go-live, ensuring system adoption and addressing post-launch adjustments.
Record detailed case notes, documentation, and follow-up actions in CRM systems.
Collaborate closely with Sales, Support, and Onboarding Leadership to ensure handoff consistency and customer success.
Maintain a high level of product expertise on Linga modules, hardware compatibility, and best practices for deployment.
Deliver an exceptional customer experience by understanding customer needs, resolving challenges, and ensuring long-term success.

Requirements

Experience in software onboarding, technical support, customer success, or restaurant/retail POS implementation preferred.
Strong understanding of POS systems, payment processing, and hardware components (iPads, printers, PAX devices, KDS, network equipment).
Experience working with customers in hospitality, retail, or restaurant environments preferred.
Ability to troubleshoot technical issues related to hardware, software, and network configurations.
Excellent communication skills with the ability to explain technical concepts in an easy-to-understand manner.
Strong organizational and project management skills, with the ability to manage multiple onboarding projects simultaneously.
Comfortable working in a fast-paced environment with shifting priorities and deadlines.
Proficiency with CRM tools, ticketing systems, and basic data entry/documentation standards.
High attention to detail and strong problem-solving abilities.
Ability to work independently as well as collaboratively across Sales, Support, and Leadership teams.
A customer-first mindset with a passion for helping businesses successfully adopt new technology.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

software onboardingtechnical supportcustomer successPOS implementationpayment processinghardware installationnetwork configurationtroubleshootingdata entryproject management

Soft skills

communicationorganizational skillsproblem-solvingattention to detailcustomer-first mindsetcollaborationadaptabilitytime managementtrainingcustomer experience