PNC

Sales Support Administrator – Private Bank

PNC

full-time

Posted on:

Location Type: Office

Location: Wayne • Pennsylvania • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • client-facing support
  • operational & compliance tasks
  • office management and team
  • event coordination
  • provides sales, service and execution support for new and ongoing client relationships
  • may serve as a customer solutions resource
  • gathers required documentation
  • prepares, reviews and verifies documents and relevant information for accuracy
  • performs common processing and ensures compliance with standard regulations and processes
  • may administer implementation plans and related client interactions
  • acts as a point of contact for clients, client teams or service partners and escalates client implementation and servicing issues as necessary
  • initiates, updates and verifies client, account, or transaction details in relevant systems/applications
  • provides reports as needed
  • may serve as a peer resource and may perform general administrative support

Requirements

  • business decisions
  • client counseling
  • client relationship building
  • competitive advantages
  • customer experience (CX)
  • personal initiative
  • relationship management
  • results-oriented competencies
  • accuracy and attention to detail
  • customer support policies, standards and procedures
  • decision making and critical thinking
  • effective communications
  • flexibility and adaptability
  • managing multiple priorities
  • problem management process
  • products and services
  • sales support and administration
  • 4+ years of related business or functional experience
  • associates or equivalent degree
  • in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Benefits
  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match
  • pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • 8 occasional absence days each year, unless otherwise required by law
  • between 15 to 25 vacation days each year, depending on career level; and years of service

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
operational taskscompliance tasksevent coordinationdocumentation preparationdocument verificationclient implementationreport generationadministrative supportsales supportcustomer support
Soft skills
client relationship buildingcustomer experiencepersonal initiativerelationship managementaccuracy and attention to detaildecision makingeffective communicationflexibility and adaptabilitymanaging multiple prioritiesproblem management
Certifications
associates degreejob specific certification