Support Engineer

• Supports the day-to-day servicing of a portfolio of commercial real estate loans
• Ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders
• Analyzing and interpreting complex loan agreements to accurately apply loan terms in loan servicing activities
• Resolving non-compliant issues through written and verbal communication with both internal and external parties
• May review and process loan payments, escrows and reserve account disbursements
• May assist in the preparation of periodic reporting including investor, internal and regulatory reports
• May perform covenant compliance testing
• Must maintain accurate and up-to-date loan servicing records in the servicing system
• May support the onboarding of new loans and the transition of paid-off or transferred loans
• May support tax and insurance administration
• May perform collection activities on delinquent accounts
• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts

Loan Support Analyst – CMBS Servicing

Customer Technical Support – Internal End User Support

IT Executive Support Engineer

Federal Principal Product Support Engineer, Clearance Required – Secret

Principal Product Support Engineer, Level 4 – Clearance Required: Secret