FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
data analysisCRM campaignsperformance marketingcampaign segmentationpersonalizationmetrics monitoringLTV analysismultichannel campaign developmentimpactful reportingworkshop facilitation
Soft Skills
proactive communicationstrategic relationship managementcollaborationclient engagementexceptional serviceproblem-solvingorganizational skillspresentation skillsinterpersonal skillsadaptability
Tools & Technologies
CRMPmweb's platformsemailWhatsAppBI toolsdigital marketing toolsCRO toolsanalytics softwarereporting softwareworkshop tools
Certifications & Qualifications
Bachelor's degree in MarketingBachelor's degree in AdvertisingBachelor's degree in Communications
Industry Keywords
client portfolio managementstrategic account serviceloyalty market practicescustomer behaviorretention rateschurn ratesengagement ratescampaign effectivenessresource allocationbusiness opportunities
About the role
Key responsibilities & impact- Opportunity Identification: Detect new needs and expand clients' service portfolios.
- Proactive Communication: Maintain daily contact with clients, participating in meetings and interacting via email and WhatsApp.
- Strategic Relationship Management: Build close relationships with clients, understanding their needs and delivering exceptional service.
- Platform Adoption: Increase usage of Pmweb's platforms and products, driving client engagement and satisfaction.
- Workshop Facilitation: Design and deliver workshops to train clients on the effective use of available tools.
- Project Management: Participate in special projects assigned by management and collaborate with operational teams.
- Metrics Monitoring: Track client metrics daily to ensure strategies are optimized.
- Impactful Reporting: Develop and present weekly and monthly reports with insights on performance and service consumption.
- CRM Strategy Development and Execution: Focus on optimizing campaign segmentation and personalization using methodologies such as RFV and LTV.
- Control Group Implementation: Measure the effectiveness of marketing campaigns to ensure efficient resource allocation.
- LTV Analyses: Identify valuable customers and propose actions to maximize return on relationship.
- Multichannel Campaign Development: Create campaigns aligned with customer needs and behaviors using segmentation data.
- CRM KPI Monitoring: Analyze retention, churn, and engagement rates, recommending continuous improvements.
- Collaboration with Internal Teams: Work with marketing, data, and BI teams to ensure CRM strategies align with business objectives.
- Detailed Performance Reporting: Provide insights into customer behavior and campaign effectiveness.
Requirements
What you’ll need- Bachelor's degree in Marketing, Advertising, Communications, or related fields.
- Prior experience managing client portfolios and providing strategic account service.
- Solid knowledge of digital marketing, CRM campaigns, and performance marketing.
- Familiarity with CRM, CRO, and loyalty market practices.
- Strong skills in data analysis, metrics, and results interpretation to identify new business opportunities.
Benefits
Comp & perks- Health Insurance
- Dental Insurance
- Life Insurance
- Childcare Allowance
- Birthday Day Off
- Wellhub
- Transportation Allowance
- Meal and/or Food Allowance
- Language Learning Incentive
- Education Incentive
- Certification Incentive
- Seven different work schedule options