Client Service Representative – Inbound Phones
PMBC LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $22 per hour
Job Level
Junior
About the role
- Efficiently and effectively manages a high volume of inbound calls
- Identifies patient urgency and routes patient requests to appropriate staff
- Participate in managing ACD group voicemail and delivers messages to appropriate party in a timely fashion
- Completes outbound call backs
- Responds to patient records requests
- Informs patients on what to expect during their appointments and provides basic education on company services
- Receive and respond to patient calls or chats guiding the patient through web-based software to therapeutic outcomes
- Ensure all area related price quotes given to customers/patients are appropriate and meet current company pricing policy.
- Explain copays and insurance coverage to patients as necessary and takes payments by phone
- Review patient records and files for accuracy and for compliance with BetterNight’s policy and procedures
- Acts as a resource (identify problems and provide solutions, implementing procedures as needed) for respiratory and all other equipment (indications, operation, maintenance, etc.)
- Take calls per the required On-Call schedule, including answering any message within 30 minutes
- Assist in facilitating non-contracted Patient return of devices i.e. contacting patient and scheduling
- With guidance from leadership, become proficient in explaining patient diagnosis and provide general information on services and products
- Creates orders as necessary
- Explain financial information as necessary
- Responsible for keeping all patient charts and information orderly, confidential, current and HIPAA compliant at all times
- Serves as a liaison between patient and other members of the healthcare team, as required
- Assist with scheduling as needed
Requirements
- Previous experience in a remote, busy call center within the DME or healthcare space is preferred
- Ability to handle a large volume of calls and solve patient issues quickly and efficiently
- Strong oral and written communication and problem-solving skills is required
- Strong commitment to patient care, customer service, friendly, helpful and caring nature is required
- Ability to de-escalate situations over the phone
- HS diploma or equivalent required
- 6 months to 2 years experience in customer service, administration or reception required
- Experience in Healthcare industry preferred
- Bilingual/Spanish preferred
- Must be able to work standard business hours in Pacific Standard Time Zone (California time).
Benefits
- Medical
- Dental
- Vision
- 401k
- Sick
- Holiday & Vacation time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experiencepatient records managementfinancial information explanationorder creationproblem-solvingschedulingpatient diagnosis explanationHIPAA complianceDME knowledgecustomer service
Soft skills
oral communicationwritten communicationpatient care commitmentcustomer service orientationfriendly demeanorhelpful naturecaring attitudede-escalation skillsefficiencytimeliness
Certifications
HS diploma or equivalent