Operations Manager
PM Pediatric Care
full-time
Posted on:
Location Type: Hybrid
Location: Springfield • Pennsylvania • United States
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About the role
- Manages the daily business operations, staff and performance of multiple urgent care sites through the development of strong partnership relations with clinical services staff, providers, and regional leaders.
- Ensures the alignment of each site with the core mission and values of the company: to provide best-in-class community pediatric care, combining excellent clinical quality with superb customer experience.
- Manages the financial performance and growth of the practice.
- Manages the performance of the entire employee team, ensuring all team members are working to their top potential and working together to deliver a safe, enjoyable, and high-quality experience for patients and staff.
- Conducts all necessary steps to maintain the physical plant and ensure compliant care delivery.
- Drive site profitability by acting on key financial metrics such as volume, productivity, expenditures (supplies and labor), revenue collection, and bad debt.
- Partner with Regional Operations Director and Central Scheduling Team to create schedules, review and adjust staffing levels as indicated by patient volume and efficiency standards, coordinate coverage for gaps in schedule, and ensure effective uptake of provider and CSS back-up systems.
- Engage in or delegate a minimum of 5 touchpoints a month to local community referral sources, predominantly during lower volume months.
- Ensure high quality, efficient, and compassionate patient care. Monitor patient satisfaction metrics and implement plans to improve based on feedback.
- Ensure all sites are compliant with OSHA and UCA standards, and preventative maintenance schedules are followed.
Requirements
- Bachelor’s degree (or equivalent experience).
- Healthcare managerial experience of 5+ years (pediatric experience preferred).
- Strong communication, organizational, and leadership skills.
- Knowledge of basic financial concepts, practices, and procedures.
- Exhibits a comprehensive understanding of driving revenue within the practice, operational processes, data analysis, and the ability to analyze expense controls.
- Advanced knowledge of strategies and tactics that affect urgent care productivity and efficiency, office workflow, patient satisfaction, and volume growth.
- Excellent customer service skills.
- Process improvement skills.
- Advanced understanding of registration, scheduling, and billing systems.
Benefits
- This is a bonus-eligible position.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial performance managementdata analysisrevenue collectionexpense controlpatient satisfaction metricsprocess improvementscheduling systemsbilling systemsurgent care productivityoffice workflow
Soft Skills
communicationorganizationalleadershipcustomer serviceteam performance managementrelationship buildingcompassionate careproblem-solvingstrategic thinkingcommunity engagement
Certifications
Bachelor's degree