Senior Performance Analyst

Pluxee

Performance Analyst at Pluxee responsible for analyzing operational performance indicators and improving customer experiences. Engage in strategic partnerships and support decision-making processes across departments.

Posted 4/14/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Monitor and analyze operational performance metrics, customer experience, costs and people indicators, identifying opportunities for improvement;
Consolidate and support the Directorate's budget, act as guardian of governance and serve as a recurring point of contact with Controllership;
Structure, monitor and run cadence forums for action plans through delivery of analytical studies with insights to drive results with the responsible areas, helping them answer questions that deliver outcomes;
Act as a strategic partner to the Operations & Customer Experience teams, supporting decision-making;
Ensure standardization of metrics, reports and monitoring routines (Dashboards and DataViz/Mockups, rituals and results forums);
Support the definition of targets, the breakdown of objectives, alignment of conceptual rationales and calculation notes, and help reflect the documentation of these decisions in Confluence/JIRA;
Support strategic projects, pilots and business transformation initiatives, using frameworks and facilitating workshops;
Serve as the interface between the Directorate's needs and the Data, IT and Salesforce teams, representing your client area and supporting whatever is necessary to expedite deliveries (use cases);
Support the Data team in validating new Cubes (a way of organizing data across multiple dimensions to make analyses faster, more flexible and more intuitive for the company).

Requirements

What you’ll need

Bachelor's degree completed (Business Administration, Engineering, Economics, Statistics or related fields).
Proven experience in performance management, strategy, insights, operations and market intelligence.
Strong analytical skills and mastery of business metrics.
Advanced level in Excel, SQL, Python and BI tools.
Experience working in dynamic, results-oriented environments.
Knowledge of agile methodologies, frameworks, Design Thinking and Lean Six Sigma.

Benefits

Comp & perks

Refeição Pass (Meal Pass)
Alimentação Pass (Food Pass)
Health and dental care
Life insurance
Private pension plan
PPLR (Profit-sharing)
Cultura Pass (Culture Pass)
Gym Pass
Apoio Pass (Support Pass)
50% subsidy on medication costs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ExcelSQLPythonBusiness Intelligence toolsPerformance managementMarket intelligenceData analysisAgile methodologiesDesign ThinkingLean Six Sigma

Soft Skills

Analytical skillsStrategic partnershipDecision-making supportCommunicationCollaborationFacilitationGovernanceProblem-solvingResults-orientedOrganizational skills