Plutus

Community Moderator

Plutus

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Actively monitor and engage with users across our social media platforms, forums, and other community channels.
  • Ensure that all community interactions adhere to our established guidelines and policies.
  • Encourage positive and constructive discussions within the community.
  • Respond to user inquiries and provide assistance with their issues, escalating to relevant departments when necessary.
  • Assist in creating and curating content to keep the community engaged and informed.
  • Gather user feedback and insights to help improve our products and services.
  • Help plan and execute community events, webinars, and other activities to foster engagement and loyalty.
  • Produce regular reports on community activity, user feedback, and overall sentiment.
  • Host engaging AMAs on X (Twitter) and Discord, fostering constructive conversations that captivate and inform our audience.

Requirements

  • Previous experience as a community moderator, customer support specialist, or similar role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to mediate conflicts effectively.
  • Familiarity with social media platforms, online forums, and community management tools.
  • Interest and knowledge in blockchain technology, cryptocurrencies, and fintech.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Ability to work collaboratively with different teams to ensure the community's needs are met.
Benefits
  • Remote Work: Enjoy the flexibility of working remotely with a dynamic and innovative team.
  • Professional Growth: Opportunities for professional development and career advancement.
  • Inclusive Environment: Be part of an inclusive work environment that values diverse perspectives and backgrounds.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community moderationcustomer supportcontent creationreportinguser feedback analysis
Soft Skills
verbal communicationwritten communicationproblem-solvingconflict mediationtask managementcollaboration