Support Engineer

• Working alongside your team to support the customer and meet our service level agreement obligations.
• Providing exceptional service and communication to our global partners.
• Managing customer relationships for post-sales delivery requests and major issues.
• Establishing and developing an internal and external knowledge base through documentation and learning sessions.
• Providing technical and product support for our partners.
• Triaging and identifying the root cause of issues - providing assistance and collaborating with relevant teams to resolve issues.
• Monitoring the health of our platform, partners, and assisting in developing improved and automated workflows.
• Acting as a subject matter expert and communicating recommendations of processes, tools, and optimizations to internal teams and other stakeholders.
• Overseeing the successful completion of complex technical projects, from project planning to execution.

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