Plusgrade

Customer Success Manager

• Work with our Partners to establish annual & 3 year financial targets and align on plans for exceeding them.
• Coordinate and lead bi-weekly and monthly status review meetings with Partners to review key milestones, active projects, new business opportunities and outstanding issues.
• Leverage an analytical skillset to develop strong insights that lead to program enhancements and new solutions. Utilize historical and forward (forecasting) analysis of revenue to gain a deep understanding of the performance drivers.
• Effectively maintain existing account relationships in your portfolio and expand relationships to additional business groups with each of your Partners.
• Work diligently to understand the Partner’s underlying interests and business priorities, while working closely with the Market Leader to proactively manage a pipeline of new products and feature opportunities that strategically align with the objectives of our Partners.
• Act as the primary point of contact for your Partners to deliver performance insights, project-related tasks, technical training, program enhancement opportunities, as well as operational oversight.
• Understand the Plusgrade solutions available to drive partner goals and develop joint action plans, working closely with Partners to build and evolve strategic plans in accordance with corporate goals. Continuously inform internal teams across the organization to successfully complete Partner plans.
• Influence the adoption of best practices and marketing plans to drive growth through persuasion, negotiation and consensus-building.

Partner Success Manager

Software Engineer

• Drive, develop and maintain ETL processes to integrate data from various sources into a centralized data warehouse
• Optimize complex data pipelines
• Implement data quality checks and validations to ensure data accuracy and completeness
• Proactively monitor data infrastructure, troubleshoot performance issues, and collaborate with cross-functional teams to resolve issues promptly.
• Collaborate with data analysts to understand their data needs and provide guidance on data structure and quality
• Work with business stakeholders to understand their data requirements and translate those into technical specifications
• Identify and resolve data quality issues, and work with the appropriate teams to implement solutions
• Work closely with the data engineering team to optimize data pipeline performance and scalability
• Provide mentoring and code review to peers

Développeur.se de données

Full-stack Engineer

• Develop sleek and modern web applications, allowing passengers to purchase upgrades and partners to operate and optimize their offering, with a particular emphasis on robust backend systems.
• Raise the bar for quality and excellence with pair programming, code review of pull requests, and a hunger to learn or share your skills.
• Bring your perspective during the effort estimation of user stories, or lead a technical architecture discussion in front of a whiteboard.
• Assist our skilled support team and operations team in triaging and resolving issues.

Software Developer, Rails / Développeur.se Logiciel, Rails

• Report to the Team Lead and join a multidisciplinary team.
• Design, develop, and maintain back-end services and APIs.
• Build front-end applications using modern JavaScript frameworks.
• Manage and enhance existing codebases to ensure maintainability and scalability.
• Contribute to the technical health of the team by promoting best practices in architecture, security, and reliability.
• Continuously improve the developer and user experience through thoughtful design, rigorous testing, and clear documentation.
• Collaborate with project managers, product designers, analysts, and other stakeholders to align technical solutions with business needs.
• Play an active role in delivering high-quality products to clients and partners.

Développeur logiciel intermédiaire

• Develop modern React based front-end applications that reach millions of users around the world.
• Share in responsibility for your team’s technical health: architecture, best practices, reliability, security, etc.
• Improve developer and user experience through thoughtful design, rigorous testing, and clear documentation.
• Collaborate with scrum masters, product owners, designers, and other stakeholders.
• Play an important role in helping us to deliver high-quality products to our partners and customers.
• Report to the Team Lead as part of a multidisciplinary team.

Développeur logiciel intermédiaire / Intermediate Software Developer

Project Manager

• Lead and manage the delivery of new and existing partner initiatives using project management best-practices and personal experience.
• Define project scopes and objectives, involving stakeholders to ensure feasibility.
• Develop detailed project timelines and milestones, tracking progress and adjusting as necessary.
• Provide leadership and hands on project management expertise to ensure successful delivery of portfolio products (typically 2–5 concurrent projects) in a SaaS based environment.
• Collaborate closely with project Build teams, internal stakeholders, and external stakeholders on technical and non-technical aspects to deliver high-value projects.
• Demonstrate expertise across governance, scope, requirements gathering, risk, quality, issue management, timeline management, communication and stakeholder management.
• Regularly provide project status updates to external and internal stakeholders and management, including status reports, issue and risk logs, meeting agendas and minutes.
• Make decisions around scope, timelines, and resources and ensure all projects meet quality standards and best practices.