Plusgrade

Full-stack Engineer

• The Rail team is a cross-functional squad within Plusgrade’s Solutions Business Unit that owns and evolves our rail upgrade and ancillary platform for partners like Amtrak, Eurostar, and European Sleeper.
• They design, build, and optimize products such as Bid Upgrades and Instant Upgrades, along with rail-specific eligibility, pricing, and reporting capabilities, to help railway operators maximize revenue and elevate the passenger experience.
• The team works closely with product, engineering, and partner stakeholders to deliver new launches, migrate partners onto our latest storefront (AMP v3), and continuously improve performance across our global rail portfolio.
• Our Software Developers are full stack. In a typical week, a developer will develop new features with a cross-functional team of product managers, designers, and frontend, automation, and test developers.
• We value shipping well tested high quality features fast and frequently. They also collaborate with peers to develop technical proposals and contribute to internal tools that optimize our development processes.
• They will assist our skilled support team and operations team in triaging and resolving issues.

Senior Software Developer – Rail Team

• Contribute to the implementation of new end-to-end indirect tax processes as part of cross-functional projects supporting the company’s growth
• Review commercial contracts with new partners to determine tax implications in the applicable jurisdictions
• Prepare Canadian indirect tax returns and associated remittances
• Analyze and prepare tax account balances/reconciliations and record all tax-related journal entries
• Assist with international tax compliance procedures, federal excise taxes and other tax obligations, and coordinate with external consultants as necessary to meet deadlines
• Support government tax audits and compliance reviews by gathering and preparing all required documentation and correspondence
• Conduct research, perform data analysis, and participate in assigned projects and other related tasks
• Stay up to date on relevant federal, provincial and foreign legislative and regulatory changes, identify tax issues, provide recommendations to management and implement necessary adjustments to maintain best practices

Tax Manager – Indirect

Product Manager

• Develop and own the long-term strategy for your product area
• Create and maintain a clear, prioritised roadmap
• Identify opportunities to enhance performance and usability
• Lead structured discovery work to uncover user and partner problems
• Collaborate with engineering and design to scope solutions

Senior Product Manager

Data Engineer

• Design, develop, and maintain robust ETL/ELT pipelines to integrate data from multiple sources into a centralized cloud-based data platform
• Build scalable data ingestion, transformation, and enrichment processes using Python, SQL, and PySpark
• Optimize data workflows for performance, scalability, and cost efficiency in the cloud
• Implement data quality and validation checks to ensure trust in reporting, analytics, and data-driven products
• Collaborate with cross-functional teams to translate business requirements into technical data solutions
• Support large-scale transformations using distributed processing frameworks
• Troubleshoot and resolve issues in data pipelines, ensuring reliability and uptime
• Participate in code reviews and contribute to engineering standards and best practices
• Document data processes, pipelines, and schemas to improve transparency and reusability
• Stay current with modern data engineering tools, practices, and cloud technologies, with a passion for continual learning and knowledge sharing
• Build with stakeholders in mind, not just raw pipelines.

Intermediate Data Developer – Data Engineering

• Define and maintain a multi-quarter roadmap for our global payments platform and APIs, aligned with company and BU goals.
• Recognize new technology and market trends in the payments domain and how they impact the loyalty business, to help drive product strategies and long-term roadmaps.
• Translate commercial payment strategy and risk requirements into clear product outcomes and milestones in partnership with relevant stakeholders.
• Lead discovery and solution design with various teams to understand payment platform needs, chargebacks, fraud, and reporting. Including discovery of new capabilities, localized APMs, and multi-PSP orchestration
• Define detailed product requirements and API-level use cases covering payment flows, error handling, and data contracts.
• Own and prioritize the product backlog for payments-related initiatives in cross BU partnership.
• Drive stakeholder alignment and communication as a key point of contact for payments capabilities, ensuring stakeholders understand scope, timelines, and impacts.
• Contribute to cross-team alignment to surface dependencies, risks, and decisions related to payments initiatives while providing clear, timely updates to leadership.
• Use data analytics to analyze payment solutions, flag weakness and strive for ongoing improvements.
• Own and maintain payment platform documentation, both for internal and external audiences.
• Using Agile product delivery practices; working closely with software engineering teams to build, test, release, and measure all product initiatives.

Product Manager, Payments

• Own the product roadmap for innovation products, balancing stability, scalability, and incremental customer and business value.
• Translate business goals and partner needs into clear technical requirements, system behaviors, and prioritized delivery plans.
• Partner closely with Engineering to evolve complex systems, manage technical constraints, and sequence work across multiple services and dependencies.
• Define and maintain product contracts (APIs, workflows, data models, eligibility, pricing, entitlements, etc.) that enable reliable integrations and downstream use.
• Identify, prioritize, and resolve structural bottlenecks (technical debt, data gaps, workflow friction) that limit scalability, automation, or partner experience.
• Drive end-to-end delivery of features and platform capabilities, from discovery through build, release, and post-launch performance tracking.
• Use data, logs, and operational signals to monitor product health, detect issues, and guide continuous improvement.
• Work with Data, Engineering, and Operations to ensure accurate instrumentation, reporting, and financial integrity across the product.
• Lead cross-functional tradeoff decisions across reliability, performance, time-to-market, and revenue impact.
• Represent the product in technical discussions with partners, platform teams, and internal stakeholders, ensuring shared understanding of system behavior and constraints.
• Drive documentation, standards, and clarity around how the product actually works, not just what it does.

• Define, write, and drive alignment on the 3-year plan for one or more AI-driven solutions.
• Create operational plans and roadmaps for key milestones and resourcing.
• Partner with Data Science, Product, Sales, and Marketing teams to evolve solutions toward autonomous decision-making.
• Collaborate effectively with stakeholders across Engineering, Legal/Policy, Sales, and Marketing to ensure alignment on plans.
• Understand customer and consumer needs to identify how AI-driven solutions can address those opportunities.
• Lead communication with customers to ensure they can achieve the full benefits of the solution.
• Utilize written documentation to drive decisions, ensuring clarity and transparency across teams.
• Create and maintain comprehensive product documentation, including requirements and progress reports.
• Stay informed about opportunities in applied AI from news, academia, and other industries.
• Identify and assess potential threats, including competitive pressures and changing customer needs, to incorporate into product planning.

Senior Product Manager – Global Product Intelligence

Frontend Engineer

• Collaborate with the product team to design new features that bring value to millions of loyalty members around the world.
• Share in the responsibility for your team’s technical health: architecture, best practices, reliability, security, etc.
• Work with the Salesforce Commerce Cloud headless CMS to support the creation of storefronts.
• Collaborate with scrum masters, product owners, designers, and other stakeholders.
• Improve developer and user experience through thoughtful design, rigorous testing, and clear documentation.
• Deliver high-quality products to partners and customers.

Technical Lead, Software Development – Frontend

• Create scalable frontend features using React and TypeScript to enhance our e‑commerce storefronts.
• Work with the Salesforce Commerce Cloud headless CMS to support storefront development.
• Collaborate with Scrum Masters, Product Owners, designers, and other stakeholders.
• Improve developer and user experience through thoughtful design, rigorous testing, and clear documentation.
• Deliver high-quality products to our partners and customers.