Plusgrade

Product Manager

• Define and maintain a multi-quarter roadmap for our global payments platform and APIs, aligned with company and BU goals.
• Recognize new technology and market trends in the payments domain and how they impact the loyalty business, to help drive product strategies and long-term roadmaps.
• Translate commercial payment strategy and risk requirements into clear product outcomes and milestones in partnership with relevant stakeholders.
• Lead discovery and solution design with various teams to understand payment platform needs, chargebacks, fraud, and reporting. Including discovery of new capabilities, localized APMs, and multi-PSP orchestration
• Define detailed product requirements and API-level use cases covering payment flows, error handling, and data contracts.
• Own and prioritize the product backlog for payments-related initiatives in cross BU partnership.
• Drive stakeholder alignment and communication as a key point of contact for payments capabilities, ensuring stakeholders understand scope, timelines, and impacts.
• Contribute to cross-team alignment to surface dependencies, risks, and decisions related to payments initiatives while providing clear, timely updates to leadership.
• Use data analytics to analyze payment solutions, flag weakness and strive for ongoing improvements.
• Own and maintain payment platform documentation, both for internal and external audiences.
• Using Agile product delivery practices; working closely with software engineering teams to build, test, release, and measure all product initiatives.

Product Manager, Payments

• Own the product roadmap for innovation products, balancing stability, scalability, and incremental customer and business value.
• Translate business goals and partner needs into clear technical requirements, system behaviors, and prioritized delivery plans.
• Partner closely with Engineering to evolve complex systems, manage technical constraints, and sequence work across multiple services and dependencies.
• Define and maintain product contracts (APIs, workflows, data models, eligibility, pricing, entitlements, etc.) that enable reliable integrations and downstream use.
• Identify, prioritize, and resolve structural bottlenecks (technical debt, data gaps, workflow friction) that limit scalability, automation, or partner experience.
• Drive end-to-end delivery of features and platform capabilities, from discovery through build, release, and post-launch performance tracking.
• Use data, logs, and operational signals to monitor product health, detect issues, and guide continuous improvement.
• Work with Data, Engineering, and Operations to ensure accurate instrumentation, reporting, and financial integrity across the product.
• Lead cross-functional tradeoff decisions across reliability, performance, time-to-market, and revenue impact.
• Represent the product in technical discussions with partners, platform teams, and internal stakeholders, ensuring shared understanding of system behavior and constraints.
• Drive documentation, standards, and clarity around how the product actually works, not just what it does.

• Define, write, and drive alignment on the 3-year plan for one or more AI-driven solutions.
• Create operational plans and roadmaps for key milestones and resourcing.
• Partner with Data Science, Product, Sales, and Marketing teams to evolve solutions toward autonomous decision-making.
• Collaborate effectively with stakeholders across Engineering, Legal/Policy, Sales, and Marketing to ensure alignment on plans.
• Understand customer and consumer needs to identify how AI-driven solutions can address those opportunities.
• Lead communication with customers to ensure they can achieve the full benefits of the solution.
• Utilize written documentation to drive decisions, ensuring clarity and transparency across teams.
• Create and maintain comprehensive product documentation, including requirements and progress reports.
• Stay informed about opportunities in applied AI from news, academia, and other industries.
• Identify and assess potential threats, including competitive pressures and changing customer needs, to incorporate into product planning.

Senior Product Manager – Global Product Intelligence

Frontend Engineer

• Collaborate with the product team to design new features that bring value to millions of loyalty members around the world.
• Share in the responsibility for your team’s technical health: architecture, best practices, reliability, security, etc.
• Work with the Salesforce Commerce Cloud headless CMS to support the creation of storefronts.
• Collaborate with scrum masters, product owners, designers, and other stakeholders.
• Improve developer and user experience through thoughtful design, rigorous testing, and clear documentation.
• Deliver high-quality products to partners and customers.

Technical Lead, Software Development – Frontend

• Create scalable frontend features using React and TypeScript to enhance our e‑commerce storefronts.
• Work with the Salesforce Commerce Cloud headless CMS to support storefront development.
• Collaborate with Scrum Masters, Product Owners, designers, and other stakeholders.
• Improve developer and user experience through thoughtful design, rigorous testing, and clear documentation.
• Deliver high-quality products to our partners and customers.

Senior Frontend Software Developer

Full-stack Engineer

• Develop new features with a cross-functional team of product managers, designers, backend and frontend developers, and automation and testing specialists.
• Collaborate with peers to propose technical solutions and contribute to internal tools that streamline development.
• Assist support and operations teams in analyzing and resolving incidents.
• Participate in technical architecture discussions and help drive technical decisions.

Senior Software Developer – Sabre

• Develop new features with a cross-functional team of product managers, designers, and front-end, automation, and test developers.
• Collaborate with peers to develop technical proposals and contribute to internal tools that optimize our development processes.
• Assist the support and operations teams in triaging and resolving issues.

Intermediate Software Developer

Backend Engineer

• You’ll act as the technical lead for your team.
• You will own the full lifecycle of our new APIs, from design and versioning to rollout, deprecation, and continuous improvement, with a clear focus on reliability, performance, and partner experience.
• You’ll collaborate with Product and Partner Success to shape the OpenAPI roadmap, balancing new capabilities with platform hardening and scalability.
• Over 12–18 months, your impact will be visible in stronger partner adoption, higher API reliability, and faster time-to-integration for OTAs and TMCs.
• You will define and evolve the architecture of our OpenAPI platform, ensuring it scales to support new products, partners, and traffic levels.
• Establish and champion API design standards (OpenAPI specifications, versioning, backward compatibility) across teams building on the Indirect Booking Ecosystem.
• Lead complex, cross-team initiatives such as shared libraries, common integration patterns, and reliability improvements that span multiple services and squads.
• Own key non-functional outcomes for our APIs, including latency, availability, error rates, and partner integration success.
• Partner directly with OTAs and TMCs’ technical teams to understand their needs, guide integrations, and turn their feedback into improvements to our platform and documentation.

Staff Backend Software Engineer – OpenAPI team

• Own the SBU-side application layer for AI-powered pricing and fulfillment products.
• Design and build backend systems that implement business logic.
• Close feedback loops that directly impact revenue.
• Define and implement new in-house intelligence capabilities.
• Power smarter, more personalized offers for travelers.
• Build proofs of concept for the product suite.
• Experiment with innovative solutions and concepts.

Senior Backend Software Developer

Customer Success Manager

• Manage a diverse portfolio of hotel partners, ranging from large international chains to small regional groups, providing tailored support to each.
• Take full commercial ownership of your assigned accounts, focusing on driving renewals and identifying opportunities for account expansion.
• Act as a results-driven partner to ensure every partner achieves their specific business goals, with a primary focus on increasing their TrevPAR (Total Revenue Per Available Room).
• Develop a deep, expert-level understanding of the product to effectively guide partners through features and best practices that maximize their ROI.
• Partner with the VP of Partners Success to identify "whitespace" in large accounts, executing strategies to grow Plusgrade’s footprint within existing hotel groups.
• Work closely with the Sales, Marketing, and Product teams to ensure partner feedback is translated into product improvements and that marketing efforts align with partner needs.
• Deliver a high-touch, proactive partner experience, maintaining consistent engagement to ensure long-term satisfaction and brand loyalty.
• Stay current on hospitality industry trends and regional market shifts to provide partners with strategic advice and high-value content.

Partner Success Manager

• Contribute to the development of stable, scalable, tested and integrated software solutions.
• Develop new features, applications and integrations.

Software Developer

Manager

• Lead an outstanding accounting team: supervise, train, coach, and develop direct reports (Accounting Analysts).
• Manage day-to-day accounting functions, including revenue, accounts receivable (billing and collections), amounts receivable from payment processors, partner remittances and payouts, reconciliations, and the general ledger.
• Manage the internal month-end financial close process, including all control procedures and general ledger account reconciliations for SBU revenues.
• Lead efforts to improve the month-end close by creating efficiency gains and reducing timelines through automation and other initiatives.
• Ensure compliance with internal controls and assist with the implementation of SOX controls and processes. Identify risks and ensure appropriate controls are in place to mitigate them.
• Perform and review variance analyses on key revenue and balance sheet accounts.
• Collaborate with the Financial Planning & Analysis (FP&A) team on actuals versus forecasts and help identify and resolve any discrepancies.
• Work with the Partner Success team to ensure partner inquiries and requests receive timely responses.
• Review and provide feedback on partner contracts.
• Support financial close procedures at month-, quarter-, and year-end, including assistance during audits.
• Raise accounting issues related to IFRS and assist in resolving them; help accounting leads strengthen accounting policies and streamline the internal control environment.
• Work on special projects based on department and business unit needs, including system implementations, upgrades, and other ad hoc requests.

Manager, Revenue

Analyst

• Market research and opportunity sourcing: Conduct in-depth research to identify and evaluate emerging market trends, acquisition targets, and partnership opportunities aligned with Plusgrade's strategic objectives.
• Continuously monitor competitors' mergers and acquisitions activity and industry developments.
• Financial modeling and valuation analysis: Build and maintain detailed financial models to assess potential acquisitions and investment opportunities.
• Conduct rigorous financial and commercial due diligence.
• Strategic planning: Collaborate with senior management to shape long-term corporate development strategy.
• M&A execution: Support end-to-end mergers and acquisitions processes.
• Partnership development: Identify, evaluate, and help structure strategic partnerships.
• Stakeholder communication: Prepare high-stakes presentations and materials for the board of directors.

Corporate Development Analyst

• Perform daily treasury activities and monitor/analyze daily foreign exchange positions by currency and by financial institution
• Execute foreign exchange (FX) transactions with financial institutions for liquidity management and hedging purposes
• Assist with wire transfers / ACH using various online banking platforms, ensuring that all payments and receipts are processed in the most efficient and cost-effective manner. Ensure contractual payments are executed accurately and on time
• Prepare monthly bank reconciliations for all bank accounts and lead month-end close
• Compile and analyze treasury information to meet management and external auditor reporting requirements for monthly, quarterly, and annual closes
• Prepare board presentation slides related to treasury operations
• Work closely with the strategic planning team to accurately forecast cash balances while identifying operational levers to improve working capital utilization
• Assist with monitoring and reporting of bank covenants, including forecasting cash needs and assessing their impact on covenant compliance
• Participate in managing non-functional currency exposure and the FX hedging program
• Serve as a key member during the implementation of the Treasury Management System (TMS)
• Manage the gift card product from a treasury perspective, forecast funding needs, and act as the primary treasury contact with vendors