Plusgrade

Business Analyst

• Collaborate with finance stakeholders to understand business needs and translate them into technical requirements for our financial systems (e.g., ERP, planning and budgeting tools, reporting systems).
• Coordinate the design, configuration, and implementation of new features and enhancements in financial applications, ensuring business requirements are met.
• Develop and maintain documentation, including business requirements, process flows, and test cases.
• Serve as the primary liaison between Finance and IT, managing project communication and timelines.
• Work closely with Product Managers and software engineers to ensure new systems and features are designed with appropriate controls.
• Partner with Internal Audit to design and document IT application controls for all in-house developed software, third-party software used for financial data, and all financial systems. Assist in identifying key controls to be tested for control audits.
• Coordinate and facilitate walkthrough meetings with internal and external auditors to gather evidence for IT control testing.
• Manage all auditor follow-up items, ensuring timely and accurate responses from the appropriate teams.
• Work closely with the Data Engineering team to ensure appropriate controls are in place across all data warehouses and systems used to process financial data.
• Maintain the integrity of financial data by ensuring all requirements are met for new and existing reports and for data warehouse integrations with financial systems. This includes identifying new reporting needs and communicating changes to existing reports.
• Execute system testing and User Acceptance Testing (UAT) to ensure solutions meet business needs and quality standards.
• Provide training and support to end users on new systems and processes.

Business Analyst, Financial Systems

Support Engineer

• Working alongside your team to support the customer and meet our service level agreement obligations.
• Providing exceptional service and communication to our global partners.
• Managing customer relationships for post-sales delivery requests and major issues.
• Establishing and developing an internal and external knowledge base through documentation and learning sessions.
• Providing technical and product support for our partners.
• Triaging and identifying the root cause of issues - providing assistance and collaborating with relevant teams to resolve issues.
• Monitoring the health of our platform, partners, and assisting in developing improved and automated workflows.
• Acting as a subject matter expert and communicating recommendations of processes, tools, and optimizations to internal teams and other stakeholders.
• Overseeing the successful completion of complex technical projects, from project planning to execution.

Technical Support Analyst

Procurement

• Own and continuously improve Plusgrade’s Procurement Policy, operating model, and intake‑to‑contract workflows, including upstream planning, competitive sourcing, commercial negotiation, approvals, and handoff to PO/invoicing.
• Stand up and mature vendor management practices (health reviews, QBRs, SLAs/OLAs, obligations tracking, renewals playbooks, and issue escalation paths) so every vendor has a clear owner, success metrics, and risk/compliance posture defined.
• Partner with FP&A and Accounting to align budget approvals and PO processes; ensure procurement orchestration integrates smoothly with finance operations and reporting.
• Partner with Legal to standardize and accelerate contracting (template strategy, playbooks, fallback positions), while preserving risk posture and regulatory compliance requirements.
• Partner with CSIS to institutionalize security/privacy reviews and technical interoperability/integration checks for technology vendors and data processing arrangements.
• Own the procurement technology roadmap (intake, sourcing, CLM, vendor risk, P2P) and drive automation, policy enforcement, and data quality across systems of record (e.g., ERP/CLM), improving cycle times and experience for requesters and approvers.
• Build and maintain relationships with key suppliers, fostering collaboration and driving continuous improvement.
• Define and report procurement ROI via a transparent scorecard (e.g., cost savings, cost avoidance, total contract value under management, cycle times, compliance rates), with rigorous and consistent definitions and auditable tracking.
• Lead the third‑party risk management program in partnership with CSIS and Legal, including vendor tiering criteria, security/privacy due diligence, criticality assessments, and ongoing monitoring and renewals cadence.
• Support audit and certifications by ensuring controls for vendor management are well‑designed and evidenced for frameworks such as SOC 2 and SOX ITGC.
• Coach, grow, and lead a small high‑performing team, establish clear service levels with internal “customers,” and embed Plusgrade values in how the function operates day‑to‑day.

Director of Procurement

Manager

• Assist the VP, Tax and Treasury in overseeing the day-to-day global cash function, including investing, cash concentration, disbursements, account setup and funding, and analysis/reporting on Treasury KPIs
• Manage excess cash and maximize ROI in compliance with the Board-approved investment policy; recommend changes to investments and policies in response to market conditions
• Lead operational improvement projects and develop procedures for payment operations, bank account openings and maintenance, and other treasury activities
• Collaborate with team members and FP&A to accurately forecast cash balances
• Identify and help implement treasury best practices
• Manage intercompany funding, ensuring timely settlement of intercompany balances
• Manage short- and long-term subsidiary funding needs while monitoring economic and regulatory conditions for foreign currency exposure
• Lead and manage a team of 3 Treasury Analysts
• Monitor and ensure compliance with banking covenants, including forecasting cash requirements and their impact on covenants
• Execute the Corporation’s FX hedging program, recommend appropriate hedge levels, and identify FX risk areas for senior management
• Monitor currency rates to forecast unrealized gains (losses) on the income statement and balance sheet
• Maintain daily banking relationships, including bank system reporting, account balances, fees, letters of credit, and corporate guarantees
• Manage employee access to global banking systems
• Ensure accurate and complete account maintenance, including authorized signatories and approvers, opening and closing accounts, and adding services
• Review financial ratios required for credit facility compliance and prepare the compliance package for submission to lenders
• Compile and analyze treasury information for monthly, quarterly and fiscal year-end management reporting and external audit requirements
• Assist in drafting Audit Committee/Board slides related to treasury operations and initiatives
• Work with Risk & ePayments teams to ensure cash processing aligns with corporate legal entity structure objectives
• Work with IT and banking partners to automate workflows for more efficient, auditable compliance and internal controls
• Review and approve month-end journal entries and accruals for loans, foreign exchange and bank transactions
• Ensure accuracy and completeness of related general ledger transactions
• Review and approve bank reconciliations
• Lead the implementation of a treasury management system
• Oversee or participate in ad hoc projects and other responsibilities as needed

Senior Manager, Treasury

Marketing

• Developing a deep understanding of our partners' audiences and our products to deliver targeted and effective data-driven marketing recommendations across the customer journey for your portfolio of partners
• Planning, localizing and delivering on multi-channel marketing strategies and optimizations, with a significant focus on email marketing and mobile messaging
• Delivering on front-end content optimization and testing initiatives, working closely with Product to improve conversion across digital touchpoints
• Collaborating with Analytics to analyze performance metrics, optimize channels, and identify growth opportunities for your portfolio of partners
• Partnering with the Creative team to develop compelling marketing assets, providing strategic input on messaging, design requirements, and performance objectives
• Contributing channel best practices and learnings and developing playbooks to drive continuous improvement across your portfolio

Partner Marketing Manager

Product Manager

• En travaillant avec d'autres membres clés de l'équipe, tu aideras à concrétiser la vision et la mission de l'entreprise.
• Être responsable de toutes les initiatives produit axées sur le traitement des paiements sur tous nos points de contact.
• Travailler avec des partenaires et des fournisseurs tiers pour identifier et implémenter les meilleures solutions.
• Itérer, résoudre des problèmes et œuvrer constamment pour améliorer l'expérience de paiement.
• Contribuer à définir la stratégie et la feuille de route pour le produit de paiement.
• Recueillir et analyser les commentaires des client·e·s et des autres parties prenantes.
• Intégrer des études d'utilisabilité, des recherches et des analyses de marché dans les exigences produit.
• Bâtir une culture d'enthousiastes du produit.
• Travailler avec les équipes d'ingénierie et de conception pour planifier et exécuter des projets de développement.
• Idéer et travailler avec l'équipe UX pour concevoir de nouveaux produits et fonctionnalités.

Product Manager – Payments

Analytics Engineer

• Collaborate with stakeholders to translate business questions into well-defined data models, metrics, and analytics products.
• Design, build, and maintain scalable, reusable, and governed data models using modern data stack tools (e.g., Cube, Snowflake, BigQuery, Redshift).
• Establish and maintain semantic layers and standardized metrics to drive consistency across dashboards, reports, and self-service analytics.
• Partner with Data Engineering to productionize data pipelines and ensure reliability, scalability, and performance.
• Implement robust data quality, testing, and monitoring frameworks to maintain trust in data.
• Drive adoption of best practices in data modeling, version control, CI/CD, and documentation.
• Create clear, compelling dashboards and reports that empower stakeholders to explore and act on data insights.
• Contribute to the organization’s data culture by coaching analysts, business partners, and product teams on effective data use.
• Support and troubleshoot production data workflows, ensuring availability, accuracy, and timeliness.

Analytics Developer, Data Engineering

Data Engineer

• Lead the design, development and implementation of scalable, resilient, and cost-efficient data pipelines across batch and streaming systems
• Partner with Staff Engineers and Data Architects to translate high-level architecture into actionable engineering solutions.
• Drive adoption of best practices for data modeling, pipeline design, code quality, and testing
• Implement and scale automated monitoring, alerting, and data quality frameworks for mission-critical pipelines
• Own complex, high-impact data engineering projects end-to-end, from design through deployment and monitoring
• Guide the team in designing event-driven, real-time, and microservices-oriented data flows
• Optimize existing data infrastructure for performance, scalability, and cost efficiency in the cloud
• Mentor and coach intermediate engineers, conducting reviews and providing feedback to grow team capability
• Collaborate with analysts, data scientists, and product teams to co-design data products that power advanced analytics and ML models
• Contribute to the evolution of data governance, security, and compliance practices
• Evaluate and introduce new tools, frameworks, and techniques to keep our stack modern and efficient
• Champion a data-first culture, ensuring stakeholders can trust and act on the data we provide

Senior Data Developer, Data Engineering

• Lead the delivery of all product initiatives focused on implementing partner-facing APIs for ancillary products.
• Analyze API usage in production and manage their ongoing evolution to ensure they remain a high-quality representation of Plusgrade’s capabilities, continually maximizing value for our partners.
• Help define API strategy and the product roadmap based on partner needs, other product roadmaps, market research, and input from key stakeholders.
• Work with partners and third-party vendors to identify and implement best-fit solutions to enhance our capabilities and increase processing efficiency.
• Iterate, troubleshoot, and continuously improve the traveler’s payment experience.
• Collect and analyze feedback from partners and other stakeholders to identify product improvement opportunities.
• Work with engineering and design teams to plan and execute development projects, ensuring product improvements are delivered on time and within budget.
• Develop and maintain relationships with key partners and vendors to ensure the company has access to the resources and technologies needed for product development.
• Collaborate with marketing and sales teams to develop product marketing and sales materials, and to support product launches and other marketing initiatives.
• Analyze data to understand user behavior and market needs (use data and analytics to inform and guide key decisions with evidence-based insights).
• Provide guidance to engineering teams by delivering product requirements and clarifying customer goals and business priorities to ensure they focus on our highest-impact projects.
• Support the rollout of analytics projects and data-driven product features.
• Collaborate with engineering and IT teams to align on data architecture, tools, and technologies.

Product Manager – Open API

Frontend Engineer

• Support the execution of marketing campaigns for business partners by providing recommendations for implementing promotional activities.
• Gather requirements for non-standard marketing campaigns.
• Develop, test, and deploy code to create customized experiences for temporary promotional campaigns and ongoing offers, ensuring seamless cross-browser and cross-device compatibility using platforms such as BrowserStack.
• Support all partner site change requests.
• Document all work products created to facilitate understanding and reuse.
• Regularly collaborate with various teams (e.g., Marketing, Data Science, Relationship Management, Delivery Services, Product, Engineering).
• With the Manager, conduct root cause analyses; suggest and implement process improvements and/or simplifications to increase efficiency and prevent future errors.
• Assist the team with other tasks as needed (e.g., configure and/or perform QA on promotions in our systems; prepare member targeting lists for various endpoints).
• Work on special projects as required (e.g., with Delivery Services or the Product team).

Web Developer, Promotions

Full-stack Engineer

• Leads by example — you’re a hands-on developer who writes high-quality, maintainable, and testable code while helping others do the same.
• Drives technical excellence — you own the technical direction within your team, participate in architectural discussions, and ensure decisions align with system-wide best practices and scalability goals.
• Supports sprint delivery — you help define sprint goals, identify dependencies early, and ensure the team meets its sprint predictability targets (80%+) through proactive planning and technical guidance.
• Unblocks and mentors others — you proactively identify blockers, support peers with debugging or design challenges, and provide coaching that elevates the team’s technical capability.
• Acts as the team’s technical point of contact — you serve as the go-to person for technical questions, system knowledge, and design reviews within your team and for partner teams.
• Communicates effectively — you translate complex technical concepts into clear, actionable language for developers, designers, product managers, and leadership.
• Raises risks and opportunities early — you maintain open communication with the Engineering Manager about delivery risks, technical debt, performance bottlenecks, and opportunities for improvement.
• Improves team processes and code quality — you advocate for continuous improvement through better documentation, automation, testing strategies, and technical standards.
• Contributes to the broader engineering community — you share learnings, propose improvements to standards, and contribute to reusable patterns, frameworks, and shared libraries across teams.

Staff Software Developer

Customer Success Manager

• Work with our Partners to establish annual & 3 year financial targets and align on plans for exceeding them.
• Coordinate and lead bi-weekly and monthly status review meetings with Partners to review key milestones, active projects, new business opportunities and outstanding issues.
• Leverage an analytical skillset to develop strong insights that lead to program enhancements and new solutions. Utilize historical and forward (forecasting) analysis of revenue to gain a deep understanding of the performance drivers.
• Effectively maintain existing account relationships in your portfolio and expand relationships to additional business groups with each of your Partners.
• Work diligently to understand the Partner’s underlying interests and business priorities, while working closely with the Market Leader to proactively manage a pipeline of new products and feature opportunities that strategically align with the objectives of our Partners.
• Act as the primary point of contact for your Partners to deliver performance insights, project-related tasks, technical training, program enhancement opportunities, as well as operational oversight.
• Understand the Plusgrade solutions available to drive partner goals and develop joint action plans, working closely with Partners to build and evolve strategic plans in accordance with corporate goals. Continuously inform internal teams across the organization to successfully complete Partner plans.
• Influence the adoption of best practices and marketing plans to drive growth through persuasion, negotiation and consensus-building.

Partner Success Manager

Software Engineer

• Drive, develop and maintain ETL processes to integrate data from various sources into a centralized data warehouse
• Optimize complex data pipelines
• Implement data quality checks and validations to ensure data accuracy and completeness
• Proactively monitor data infrastructure, troubleshoot performance issues, and collaborate with cross-functional teams to resolve issues promptly.
• Collaborate with data analysts to understand their data needs and provide guidance on data structure and quality
• Work with business stakeholders to understand their data requirements and translate those into technical specifications
• Identify and resolve data quality issues, and work with the appropriate teams to implement solutions
• Work closely with the data engineering team to optimize data pipeline performance and scalability
• Provide mentoring and code review to peers

Développeur.se de données

• Develop sleek and modern web applications, allowing passengers to purchase upgrades and partners to operate and optimize their offering, with a particular emphasis on robust backend systems.
• Raise the bar for quality and excellence with pair programming, code review of pull requests, and a hunger to learn or share your skills.
• Bring your perspective during the effort estimation of user stories, or lead a technical architecture discussion in front of a whiteboard.
• Assist our skilled support team and operations team in triaging and resolving issues.

Software Developer, Rails / Développeur.se Logiciel, Rails

• Report to the Team Lead and join a multidisciplinary team.
• Design, develop, and maintain back-end services and APIs.
• Build front-end applications using modern JavaScript frameworks.
• Manage and enhance existing codebases to ensure maintainability and scalability.
• Contribute to the technical health of the team by promoting best practices in architecture, security, and reliability.
• Continuously improve the developer and user experience through thoughtful design, rigorous testing, and clear documentation.
• Collaborate with project managers, product designers, analysts, and other stakeholders to align technical solutions with business needs.
• Play an active role in delivering high-quality products to clients and partners.

Développeur logiciel intermédiaire

• Develop modern React based front-end applications that reach millions of users around the world.
• Share in responsibility for your team’s technical health: architecture, best practices, reliability, security, etc.
• Improve developer and user experience through thoughtful design, rigorous testing, and clear documentation.
• Collaborate with scrum masters, product owners, designers, and other stakeholders.
• Play an important role in helping us to deliver high-quality products to our partners and customers.
• Report to the Team Lead as part of a multidisciplinary team.

Développeur logiciel intermédiaire / Intermediate Software Developer

Project Manager

• Lead and manage the delivery of new and existing partner initiatives using project management best-practices and personal experience.
• Define project scopes and objectives, involving stakeholders to ensure feasibility.
• Develop detailed project timelines and milestones, tracking progress and adjusting as necessary.
• Provide leadership and hands on project management expertise to ensure successful delivery of portfolio products (typically 2–5 concurrent projects) in a SaaS based environment.
• Collaborate closely with project Build teams, internal stakeholders, and external stakeholders on technical and non-technical aspects to deliver high-value projects.
• Demonstrate expertise across governance, scope, requirements gathering, risk, quality, issue management, timeline management, communication and stakeholder management.
• Regularly provide project status updates to external and internal stakeholders and management, including status reports, issue and risk logs, meeting agendas and minutes.
• Make decisions around scope, timelines, and resources and ensure all projects meet quality standards and best practices.