Customer Success Manager

• Work with our Partners to establish annual & 3 year financial targets and align on plans for exceeding them.
• Coordinate and lead bi-weekly and monthly status review meetings with Partners to review key milestones, active projects, new business opportunities and outstanding issues.
• Leverage an analytical skillset to develop strong insights that lead to program enhancements and new solutions. Utilize historical and forward (forecasting) analysis of revenue to gain a deep understanding of the performance drivers.
• Effectively maintain existing account relationships in your portfolio and expand relationships to additional business groups with each of your Partners.
• Work diligently to understand the Partner’s underlying interests and business priorities, while working closely with the Market Leader to proactively manage a pipeline of new products and feature opportunities that strategically align with the objectives of our Partners.
• Act as the primary point of contact for your Partners to deliver performance insights, project-related tasks, technical training, program enhancement opportunities, as well as operational oversight.
• Understand the Plusgrade solutions available to drive partner goals and develop joint action plans, working closely with Partners to build and evolve strategic plans in accordance with corporate goals. Continuously inform internal teams across the organization to successfully complete Partner plans.
• Influence the adoption of best practices and marketing plans to drive growth through persuasion, negotiation and consensus-building.

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