Strategic Customer Success Manager, CPG
Writer
Partner Success Manager
Plusgrade
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Work with our Partners to establish annual & 3 year financial targets and align on plans for exceeding them.
- Coordinate and lead bi-weekly and monthly status review meetings with Partners to review key milestones, active projects, new business opportunities and outstanding issues.
- Leverage an analytical skillset to develop strong insights that lead to program enhancements and new solutions. Utilize historical and forward (forecasting) analysis of revenue to gain a deep understanding of the performance drivers.
- Effectively maintain existing account relationships in your portfolio and expand relationships to additional business groups with each of your Partners.
- Work diligently to understand the Partner’s underlying interests and business priorities, while working closely with the Market Leader to proactively manage a pipeline of new products and feature opportunities that strategically align with the objectives of our Partners.
- Act as the primary point of contact for your Partners to deliver performance insights, project-related tasks, technical training, program enhancement opportunities, as well as operational oversight.
- Understand the Plusgrade solutions available to drive partner goals and develop joint action plans, working closely with Partners to build and evolve strategic plans in accordance with corporate goals. Continuously inform internal teams across the organization to successfully complete Partner plans.
- Influence the adoption of best practices and marketing plans to drive growth through persuasion, negotiation and consensus-building.
Requirements
- Experience in a client management role, ideally in the travel industry
- Proven ability to cross-sell and up-sell new opportunities to clientsSelf-reliant and driven to achieve goals
- Ability to manage multiple high priority tasks in a fast-paced environment
- Excellent communication and presentation skills
- Passion for client serviceStrong attention to detail
- Comfortable participating in technical conversations
- Strong problem solving skillsStrong project management, group collaboration and organizational skills
- Excellent analytical skills required to analyze data and provide insight to Partners and internal teams
- Exceptional computer skills including MS Office Suite and Google Suite
- International travel to partner on-sites is required
Benefits
- Comprehensive Health Plans
- Flexible Paid Time Off
- Travel Experience Credit
- Annual Wellness Credit
- Team Events and Monthly Lunches
- Work From Anywhere Program
- Parental Leave Top Up
- Adventure Pass
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analytical skillsforecasting analysisproject managementdata analysis
Soft skills
client managementcommunication skillspresentation skillsattention to detailproblem solvinggroup collaborationorganizational skillspersuasionnegotiationconsensus-building
