plus10

Intern – Customer Success Management, AI Optimization Software

plus10

internship

Posted on:

Location Type: Hybrid

Location: Augsburg • Germany

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Job Level

Entry Level

About the role

  • Support in the strategic and operational planning for deploying our software products at customer sites
  • Develop solutions to train customers in using our products and to integrate our software
  • Further develop the infrastructure for our Customer Success team (expanding the ticketing system, training plans/materials, knowledge base, FAQs, etc.)
  • Communicate and coordinate customer requests with our product team
  • Assist in training user groups at customer sites

Requirements

  • Student (m/f/d) in Engineering, Business Administration, (Project) Management, Communications, Business Analytics, Consulting, Sales, or a related field / professional experience in this area
  • Initial experience with agile project management and the Scrum framework / project management software
  • Enthusiasm for inspiring customers with innovative AI software and helping to shape related projects
  • Independent and organized working style with strong communication skills
  • Willingness to travel up to 10% (within Germany and Europe)
  • Very good German and English skills (intercultural competence)
Benefits
  • Interesting, responsible and varied tasks
  • A strong interdisciplinary team
  • State-of-the-art development methods and technologies
  • Remote work and flexible working hours
  • Staff events
  • Free fruit, beverages and, of course, coffee
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
agile project managementScrum frameworkproject management softwaresoftware integrationcustomer training solutions
Soft Skills
strong communication skillsindependent working styleorganized working styleintercultural competenceenthusiasm for customer engagement