IT and Business Operations Specialist

PLUS Communications

IT & Business Operations Specialist managing and optimizing IT infrastructure and operations at PLUS Communications. Supporting and leading technical initiatives for business operations in a hybrid work environment.

Posted 6/30/2026full-timeArlington • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing IT infrastructure and operations, with a strong focus on system reliability, security, and technical support. Proficient in Microsoft 365 and service ticket management systems, while effectively communicating technical concepts to diverse audiences.

Highest-signal resume keywords

Help Desk ExperienceMicrosoft 365 ProficiencyService Ticket Management SystemsStrong Organizational SkillsVerbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Infrastructure ManagementSystems AdministrationTechnical SupportOperational Efficiency ImprovementService Ticket Management

Soft Skills

Attention To DetailPositive AttitudeAdaptabilityConfidentialityTime Management

Tools & Technologies

Microsoft OutlookMicrosoft TeamsMicrosoft SharePointMicrosoft OneDriveJiraServiceNowZendesk

Certifications & Qualifications

Bachelor’s DegreeTechnical Certifications

Industry Keywords

IT OperationsTechnical SupportSystem ReliabilityBusiness OperationsCollaboration

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Manage and optimize essential IT infrastructure and operations, overseeing technical support, systems administration, and business operations initiatives.
Maintain system reliability and security, provide strategic technical support to staff, and collaborate with leadership to identify and implement solutions that improve operational efficiency.

Requirements

What you’ll need

3-4 years of help desk experience.
Bachelor’s degree or equivalent technical certifications.
Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, and related tools).
Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk, or similar).
Meticulous attention to detail, strong organizational skills, and a positive, can-do attitude.
High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm.
Ability to prioritize and meet deadlines while managing multiple concurrent requests and projects.
Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information.
Work independently on IT projects with minimal supervision while remaining adaptable to environmental changes and communicating technical updates effectively across all organizational levels.

Benefits

Comp & perks

This is a full-time position requiring 40 hours per week, with a hybrid schedule that includes both in-office and remote work.
This position is non-exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay.
We offer competitive compensation with an opportunity for a year-end bonus.
Medical, dental, vision, 401k, and life insurance.
We also offer a paid parental leave program, paid vacation and paid sick leave.
In addition, we have a work from home hybrid environment.
PLUS Communications is an Equal Employment Opportunity (EEO) employer.