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IT and Business Operations Specialist
PLUS CommunicationsIT & Business Operations Specialist managing and optimizing IT infrastructure and operations at PLUS Communications. Supporting and leading technical initiatives for business operations in a hybrid work environment.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Manage and optimize essential IT infrastructure and operations, overseeing technical support, systems administration, and business operations initiatives.
- Maintain system reliability and security, provide strategic technical support to staff, and collaborate with leadership to identify and implement solutions that improve operational efficiency.
Requirements
What you’ll need- 3-4 years of help desk experience.
- Bachelor’s degree or equivalent technical certifications.
- Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, and related tools).
- Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk, or similar).
- Meticulous attention to detail, strong organizational skills, and a positive, can-do attitude.
- High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
- Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm.
- Ability to prioritize and meet deadlines while managing multiple concurrent requests and projects.
- Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information.
- Work independently on IT projects with minimal supervision while remaining adaptable to environmental changes and communicating technical updates effectively across all organizational levels.
Benefits
Comp & perks- This is a full-time position requiring 40 hours per week, with a hybrid schedule that includes both in-office and remote work.
- This position is non-exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay.
- We offer competitive compensation with an opportunity for a year-end bonus.
- Medical, dental, vision, 401k, and life insurance.
- We also offer a paid parental leave program, paid vacation and paid sick leave.
- In addition, we have a work from home hybrid environment.
- PLUS Communications is an Equal Employment Opportunity (EEO) employer.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Infrastructure ManagementSystems AdministrationTechnical SupportOperational Efficiency ImprovementService Ticket Management
Soft Skills
Attention To DetailPositive AttitudeAdaptabilityConfidentialityTime Management
Certifications
Bachelor’s DegreeTechnical Certifications