Customer Success Specialist

Pluralsight

Customer Success Specialist managing B2B SaaS customer contracts and driving renewals. Collaborating across teams to improve customer experiences and support expansion opportunities.

Posted 5/8/2026full-timeTexas • 🇺🇸 United StatesJuniorMid-Level💰 $76,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the complete customer lifecycle, including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.
Engage proactively with Revenue and Customer Success counterparts to identify and mitigate risks within your customer base, often using digital or data-driven strategies.
Partner effectively and cross-functionally with Sales Account Executives to support expansion opportunities and ensure customers receive the best possible experience.
Collaborate with internal teams to improve renewal processes, forecasting accuracy, and customer outcomes.

Requirements

What you’ll need

B2B SaaS experience; familiarity with SaaS renewal motion
Requires a minimum of 2 years of related or equivalent experience; a Bachelor’s degree, or an advanced degree without experience.
Proven experience renewing customers and identifying expansion opportunities.
Background in business development, sales, or scaled customer success environments.
Track record of success managing a high-volume portfolio using data insights to improve efficiency.
Strong communication and organizational skills across multiple channels (email, phone, webinars, and virtual meetings).

Benefits

Comp & perks

competitive compensation
bonus eligibility
comprehensive medical coverage
unlimited PTO
wellness reimbursement
professional development funds

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaScustomer lifecycle managementforecastingopportunity managementquotingagreement negotiationsorder creationdata-driven strategiesrenewal processesdata insights

Soft Skills

communication skillsorganizational skillscollaborationproactive engagementcross-functional partnershiprisk mitigationcustomer experience focusefficiency improvementrelationship managementproblem-solving

Certifications

Bachelor’s degreeadvanced degree