Onboarding Specialist

Pluralsight

Onboarding Specialist guiding customers through fast-paced onboarding processes at Pluralsight. Leading multiple projects while ensuring customer satisfaction and platform adoption during the onboarding phase.

Posted 4/26/2026full-timeDublin • 🇮🇪 IrelandJuniorWebsite

About the role

Key responsibilities & impact

Lead customers through a structured, fast-paced onboarding program focused on time to value while ensuring key milestones are met
Facilitate kickoff calls, enablement sessions, and launch discussions to support platform adoption
Guide customers on core platform setup, including license distribution, permissions, and engagement strategies
Deliver enablement sessions for Admins, Managers, & Learners providing training on platform functionality
Assist customers in crafting and implementing a launch plan to drive initial engagement
Track onboarding progress, ensure customer participation, and adjust guidance based on customer needs
Work closely with Sales, Customer Success, and Support teams to align efforts during onboarding and ensure a smooth customer transition post-onboarding

Requirements

What you’ll need

1+ years of customer onboarding, implementation, or customer engagement experience within a SaaS environment
Bachelor’s degree in a related field (or equivalent work experience)

Benefits

Comp & perks

competitive compensation
bonus eligibility
comprehensive medical coverage
unlimited PTO
wellness reimbursement
professional development funds

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer onboardingimplementationcustomer engagementplatform setuplicense distributionpermissions managementengagement strategiestraining deliverylaunch planningprogress tracking

Soft Skills

leadershipcommunicationfacilitationadaptabilitycollaborationcustomer focusorganizational skillsproblem-solvingtime managementinterpersonal skills