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Senior Manager, Professional Services Onboarding
PluralsightSenior Manager of Professional Services leading onboarding strategy for enterprise customers. Driving operational excellence and partner collaboration to ensure customer success and engagement.
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Own and evolve the onboarding strategy for our Enterprise and Commercial segments, ensuring every customer realizes value as quickly as possible
- Drive operational excellence through expert resource planning, capacity modeling, and service delivery optimization
- You’ll be accountable for end-to-end performance, from customer satisfaction (CSAT) and time-to-value to service line profitability
- Partner with Product and Go-To-Market teams to provide 'boots-on-the-ground' insights that shape our future product roadmap and service offerings
- Lead talent strategy, including hiring, succession planning, and performance management for a multi-layered team
Requirements
What you’ll need- 8+ years of professional services or related experience (or 6+ years with an advanced degree)
- Deep expertise in program delivery, consulting, and process optimization
- Exceptional ability to influence stakeholders and drive alignment across competing priorities
- Bachelor’s degree in a relevant field; MBA or advanced degree is a plus
Benefits
Comp & perks- competitive compensation
- bonus eligibility
- comprehensive medical coverage
- unlimited PTO
- wellness reimbursement
- professional development funds
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program deliveryconsultingprocess optimizationresource planningcapacity modelingservice delivery optimizationperformance management
Soft Skills
influencing stakeholdersdriving alignmentcustomer satisfactionteam leadership
Certifications
Bachelor’s degreeMBA