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Pluralsight

Senior Manager, Professional Services Onboarding

Pluralsight

Senior Manager of Professional Services leading onboarding strategy for enterprise customers. Driving operational excellence and partner collaboration to ensure customer success and engagement.

Posted 4/26/2026full-timeTexas • 🇺🇸 United StatesSenior💰 $133,000 - $175,000 per yearWebsite

Tech Stack

Tools & technologies
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About the role

Key responsibilities & impact
  • Own and evolve the onboarding strategy for our Enterprise and Commercial segments, ensuring every customer realizes value as quickly as possible
  • Drive operational excellence through expert resource planning, capacity modeling, and service delivery optimization
  • You’ll be accountable for end-to-end performance, from customer satisfaction (CSAT) and time-to-value to service line profitability
  • Partner with Product and Go-To-Market teams to provide 'boots-on-the-ground' insights that shape our future product roadmap and service offerings
  • Lead talent strategy, including hiring, succession planning, and performance management for a multi-layered team

Requirements

What you’ll need
  • 8+ years of professional services or related experience (or 6+ years with an advanced degree)
  • Deep expertise in program delivery, consulting, and process optimization
  • Exceptional ability to influence stakeholders and drive alignment across competing priorities
  • Bachelor’s degree in a relevant field; MBA or advanced degree is a plus

Benefits

Comp & perks
  • competitive compensation
  • bonus eligibility
  • comprehensive medical coverage
  • unlimited PTO
  • wellness reimbursement
  • professional development funds

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
program deliveryconsultingprocess optimizationresource planningcapacity modelingservice delivery optimizationperformance management
Soft Skills
influencing stakeholdersdriving alignmentcustomer satisfactionteam leadership
Certifications
Bachelor’s degreeMBA