Senior Customer Success Manager
Pluralsight
full-time
Posted on:
Location Type: Hybrid
Location: Texas • United States
Visit company websiteExplore more
Salary
💰 $140,000 - $175,000 per year
Job Level
About the role
- Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success
- Take full accountability for your accounts in all aspects from onboarding to renewal
- Anticipate customer needs and proactively mitigate risk throughout the customer life cycle
- Ensure a streamlined renewal and negotiation process, positioning your accounts for growth
- Navigate, interpret, and use provided tools and systems to measure and report on customer experience
- Take corrective actions based on insights to help customers be more successful
- Inspire change within customers to drive adoption of standard methodologies
- Predict and forecast risk, renewal and expansion within customer portfolio
Requirements
- Minimum of 8 years of related or equivalent experience; or 6+ years with an advanced degree
- Experience in progressive customer success or similar field (sales, pro services, consulting, technical enablement)
- Experience supporting global enterprise customers on both SaaS and OnPremises solutions
- Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing
- An understanding of the software engineering development life cycle and workflows
- Technical knowledge on development and IT solutions
- Ability to understand and articulate technical concepts and derive solutions
- Ability to travel 25-50%
Benefits
- competitive compensation
- bonus eligibility
- comprehensive medical coverage
- unlimited PTO
- wellness reimbursement
- professional development funds
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successSaaS solutionsOnPremises solutionssoftware engineering development life cycletechnical enablementrisk assessmentaccount managementnegotiationcustomer experience measurementtechnical solutions
Soft Skills
relationship buildingcommunicationproblem solvingproactive thinkingchange managementaccountabilityinsight-driven decision makingcustomer advocacycollaborationleadership