Pluralsight

Senior Director of Customer Success, EMEA Strategic

Pluralsight

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • Ireland

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Lead a specialised team of Senior Strategic CSMs
  • Bridge the gap between customers' business priorities and practical application of our platform
  • Oversee onboarding and implementation phase for new enterprise partnerships
  • Manage senior individual contributors and identifying skill gaps
  • Develop direct relationships with Global CTOs and CHROs
  • Own the segment risk process

Requirements

  • 10+ years of progressive experience in Customer Success, Consulting, or Account Management
  • Significant experience leading teams in the Large Enterprise/Global space across EMEA
  • A deep understanding of the SaaS ecosystem, particularly in areas like Cloud, AI, or Software Development
  • Proven experience with consultative frameworks (e.g., Organisational Change Management, Value Realisation, or Strategic Account Planning)
  • Expert-level proficiency in leveraging BI tools and CRM/CSM platforms (e.g. Salesforce, Gainsight) to manage a global book of business
Benefits
  • Competitive compensation
  • Bonus eligibility
  • Comprehensive medical coverage
  • Unlimited PTO
  • Wellness reimbursement
  • Professional development funds
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessConsultingAccount ManagementSaaSCloudAISoftware DevelopmentOrganisational Change ManagementValue RealisationStrategic Account Planning
Soft Skills
leadershiprelationship buildingteam managementcommunicationstrategic thinkingproblem solvingcollaborationadaptabilitynegotiationstakeholder management