Pluralsight

Director of Customer Success – EMEA Strategic

Pluralsight

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • Ireland

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Job Level

Lead

Tech Stack

Cloud

About the role

  • Lead a specialised team of Senior Strategic CSMs who serve as transformation consultants
  • Oversee the critical implementation phase for new enterprise partnerships
  • Hold the team accountable for a disciplined operating rhythm
  • Develop direct relationships with Global CTOs, CHROs, and VPs of Engineering
  • Own the segment risk process and identify signals of churn

Requirements

  • 10+ years of progressive experience in Customer Success, Consulting, or Account Management
  • Significant experience leading teams in the Large Enterprise/Global space across EMEA
  • A deep understanding of the SaaS ecosystem, particularly in areas like Cloud, AI, or Software Development
  • Proven experience with consultative frameworks (e.g., Organisational Change Management, Value Realisation, or Strategic Account Planning)
  • Expert-level proficiency in leveraging BI tools and CRM/CSM platforms (e.g. Salesforce, Gainsight) to manage a global book of business
Benefits
  • Competitive compensation packages
  • Medical coverage
  • Unlimited PTO
  • Wellness reimbursements
  • Pluralsight subscription
  • Professional development funds
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessConsultingAccount ManagementSaaSCloudAISoftware DevelopmentOrganisational Change ManagementValue RealisationStrategic Account Planning
Soft Skills
leadershiprelationship buildingaccountabilityconsultative skillsoperational discipline