Senior Manager, Customer Success
Pluralsight
full-time
Posted on:
Location Type: Hybrid
Location: Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $134,400 - $168,000 per year
Job Level
Senior
About the role
- Deliver vision for Customer Success teams; empower and encourage your teams to drive towards targets while also focusing our customers
- Drive and develop new initiatives and other key programs and initiatives as required to evolve our Customer Success strategy
- Ensure alignment of strategy/approach between Sales and Customer Success
- Meet and exceed Net Retention and Gross Retention goals
- Support operations on behalf of your segment, such as forecasting, recruiting, training, quality assurance, CSM capacity, and customer feedback
- Monitor and measure customer health and proactively mitigating risk
- Build relationships with our top customers to foster upsell, prove value and to ultimately drive retention
Requirements
- Experience in customer facing roles, preferably in the SaaS industry
- Experience managing multiple teams who own the renewal transaction
- Direct experience negotiating renewals and driving ARR
- Experience in working with and implementing enterprise customer success and sales processes and methodologies
- Requires a minimum of 8 years of related or equivalent experience; or 6+ years with an advanced degree
Benefits
- Competitive compensation packages
- Medical coverage
- Unlimited PTO
- Wellness reimbursements
- Pluralsight subscription
- Professional development funds
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success strategyrenewal negotiationARR (Annual Recurring Revenue)forecastingtrainingquality assurancecustomer feedbackcustomer health monitoringrisk mitigationSaaS (Software as a Service)
Soft skills
leadershipteam empowermentrelationship buildingcommunicationstrategic alignmentinitiative developmentcustomer focusproblem-solvingcollaborationorganizational skills