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About the role
Key responsibilities & impact- Lead the strategy and execution for Plum’s Payments and FinCrime platforms, covering areas such as payment orchestration, fraud prevention, AML transaction monitoring, and safeguarding controls.
- Define and deliver large-scale, cross-functional initiatives that enable fast, reliable, and compliant money movement, while embedding intelligent financial crime detection across the customer journey.
- Design and scale highly reliable systems where payments are processed in real time and transactions are continuously evaluated for fraud and compliance risks, ensuring full traceability and auditability.
- Balance customer experience with risk controls, ensuring fraud and compliance measures are effective but minimally intrusive to Plum’s simple and automated user experience.
- Partner closely with engineering, data, risk, compliance, operations, and external partners to ensure product decisions align with regulatory expectations, internal controls, and business objectives.
- Leverage data, automation, and machine learning to continuously improve fraud detection, reduce false positives, and enhance the efficiency of financial crime operations.
- Build platform capabilities that enable internal teams and partners to integrate seamlessly with payments and FinCrime systems, supporting scalability as Plum grows.
- Lead, mentor, and scale a team of Product Managers, fostering strong product thinking, clear ownership, and high-quality execution.
Requirements
What you’ll need- Proven experience building and scaling payments and fraud/financial crime products in the UK and/or European markets, ideally within a fast-growing fintech environment.
- Strong understanding of payment ecosystems (e.g. authorisation flows, settlement, PSPs) and fraud prevention domains such as transaction monitoring, AML, and scam detection.
- Demonstrated people management experience, including hiring, coaching, and developing Product Managers, with a track record of building high-performing teams.
- A strong product leader with a bias for action and ownership mindset, able to balance long-term platform strategy with high-quality execution in regulated environments.
- Excellent collaboration skills, with the ability to partner effectively with engineering, data, risk, compliance, and senior stakeholders across the business.
- Deep appreciation for regulatory and risk considerations (e.g. FCA expectations, safeguarding, PSD2/SCA), with the ability to translate these into scalable product solutions.
- A data-driven mindset, using analytics, experimentation, and risk signals to inform decisions, optimise fraud detection, and improve customer outcomes.
- Experience balancing fraud prevention with customer experience, reducing friction while maintaining strong controls and minimising false positives.
- Comfort operating in fast-paced, ambiguous environments, bringing clarity, structure, and momentum to teams.
- Experience with machine learning models, rules engines, or decisioning systems in fraud or risk contexts is a strong plus.
Benefits
Comp & perks- We're all in this together! Own part of the company through stock options 💷
- Private health insurance
- Annual training budget
- Plum Premium
- Referral scheme: earn competitive rewards
- Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus
- Team breakfasts and team lunches.
- 25 days holiday + bank holidays
- 45 work-from-anywhere days: giving you the flexibility to work your way.
- 2 weeks sabbatical after 4 years to take the break you deserve.
- Enhanced parental leave
- 1 paid volunteering day annually
- Annual team trip: to a surprise destination!
- A fun, inclusive company culture (think 🦄🌈💯)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payment orchestrationfraud preventionAML transaction monitoringmachine learningdata analyticsscalable product solutionsreal-time payment processingtransaction monitoringrules enginesdecisioning systems
Soft Skills
people managementcollaborationproduct leadershipownership mindsetcoachingdeveloping teamsbalancing customer experience with risk controlsoperating in fast-paced environmentsclear ownershipstrong product thinking
