Manager, Product Service Engineering – Electrolyzer Infrastructure
Plug Power
full-time
Posted on:
Location Type: Office
Location: Albany • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $96,800 - $154,900 per year
Job Level
Mid-LevelSenior
About the role
- Establish, measure and improve key performance indicators for fielded hydrogen and electrolyzer systems.
- Own customer-facing RCA investigations, resolution actions and customer reporting.
- Drive institutional learning from field issues to prevent recurrence via changes to design, manufacturing or service practices.
- Prioritize customer problem sets, establish and meet resolution commitments and provide regular status updates to pedestal customers.
- Baseline fleet reliability (e.g., operational availability, failure intensity), service cost and functional performance (e.g., efficiency); establish improvement objectives; and drive improvement programs to achieve reliability and cost targets.
- Collaborate with product teams to convey field lessons learned and related service and operability requirements for new electrolyzer and hydrogen system development.
- Collaborate with technical services, engineering and other functional teams as needed to provide timely resolution to field incidents affecting customer operations.
- Lead structured problem resolution efforts for field issues to implement permanent corrective actions, solving problems at the root cause level.
- Develop and coordinate the product strategy for fielded hydrogen and electrolyzer systems including retrofit/upgrade strategy, mandatory product inspections and field campaigns to improve reliability, service cost and performance.
- Assure all corrective and preventive maintenance actions can be performed safely with well-defined hazardous-energy isolation procedures and mitigation of job hazard analyses (JHA) risks.
- Lead a structured, interdisciplinary approach for product launch including commissioning procedures/tests, spare parts determinations, maintenance procedures, equipment manuals, and operator/technician training.
- Anticipate design or schedule risks and initiate plans for alternative actions as needed and rearrange competing priorities to ensure all deadlines are met.
- Provide ongoing communication and updates to senior leadership regarding development progress and escalate priority issues so that obstacles can be cleared.
- Hire and provide on-going training to a direct team, acting as a resource and mentor for technical guidance.
- Manage the team priorities and progress toward goals while developing and growing the team’s capabilities to further support customers.
Requirements
- BS degree in mechanical, electrical or systems engineering.
- Five (5) or more years of relevant work experience in engineering or industrial services, with demonstrated experience leading others.
- Energetic, detail-oriented leader who can drive results in a high growth environment.
- Strong customer presence with the ability to effectively communicate with diverse audiences and stakeholders at all levels both internally and externally.
- Strong system knowledge and overall understanding of Hydrogen and Electrolyzer systems.
- Demonstrated experience leading incident and problem management efforts cross-functionally within a technical organization and across a diverse customer base.
- Experience implementing practices with an uncompromising dedication to safety.
- Must exhibit a high degree of confidence, motivation and drive.
- Experience driving customer service excellence, quality standards and a learning culture.
- Flexibility to travel periodically for business needs when needed.
Benefits
- Health, Dental & Vision Insurance eligibility starting from the first day of hire
- 401(k) with 5% company match
- Bonus eligibility
- Paid time off including vacation, personal and sick time
- Paid Holidays
- Wellness Reimbursement Program
- Potential to apply for Tuition Reimbursement
- Employee Referral program
- Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mechanical engineeringelectrical engineeringsystems engineeringproblem resolutionperformance improvementroot cause analysishazardous-energy isolationjob hazard analysisproduct strategy developmentcustomer service excellence
Soft skills
leadershipcommunicationteam managementdetail-orientedenergeticflexibilitymotivationdrivecustomer presenceinterdisciplinary collaboration