Customer Success Director
Plug and Play Tech Center
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $160,000 - $220,000 per year
Job Level
Tech Stack
About the role
- Act as the primary commercial and operational consultant for US-based partners.
- Liaise with international creative and R&D teams to localize products.
- Conduct regular studio tours and site visits.
- Proactively identify and close opportunities for revenue growth.
- Deliver advanced BI insights to partners.
Requirements
- At least 5 years of relevant professional and industry experience is required.
- Senior-level commercial or operational experience from a North American iGaming operator or B2B provider.
- Proven track record of managing partner success and driving upselling initiatives through a consultative, data-driven approach.
- Proficient in Power BI or Tableau.
- Familiar with Atlassian Jira and Confluence for managing cross-functional projects.
- Strong grasp of North American regulatory requirements for live-streamed casino content and state-level compliance.
- Ability to travel frequently to domestic studio locations and client offices.
Benefits
- Comprehensive medical, dental, and vision insurance.
- Access to Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- Company-paid Long-Term Disability (LTD), Short-Term Disability (STD), and Life Insurance.
- 401(k) plan with a 4% company match.
- 12 days of vacation and 5 days of sick time annually.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Power BITableaudata-driven approachupselling initiativespartner success management
Soft Skills
consultative skillscommunication skillsproactive identificationrelationship management