Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
PLOS

Customer Care Coordinator

PLOS

Customer Care Coordinator for Public Library of Science providing exceptional service and support to customers. Joining a remote team and managing queries effectively while nurturing customer relationships.

Posted 6/1/2026full-timeRemote • Florida, Illinois, Maryland, Massachusetts, New York, Pennsylvania, Texas, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $58,000 per yearWebsite

About the role

Key responsibilities & impact
  • Manage high volume of incoming queries
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information
  • Meet established team targets
  • Handle customer complaints, provide appropriate solutions and alternatives within defined time parameters; follow up to ensure resolution
  • Accurately track customer interactions to inform data analysis and evaluations
  • Follow communication procedures and guidelines
  • Take the extra mile to engage customers
  • Filter customer queries to appropriate stakeholders and manage follow through and resolution.
  • Provide coverage for colleagues as necessary.

Requirements

What you’ll need
  • At least two years of Customer Service experience
  • Excellent writing skills
  • Salesforce experience
  • Previous experience working in Publishing
  • Previous experience working in a remote environment

Benefits

Comp & perks
  • 401k with employer match
  • Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid)
  • Paid Vacation, 11 public holidays and sick leave
  • Parental leave
  • Birthday and three winter holidays days off
  • Short term and long term disability insurance
  • 2 days paid time off for volunteering per year
  • Fully remote work environment with stipend on joining for home office

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedata analysiscomplaint resolutioncommunication procedures
Soft Skills
relationship buildingtrust buildingproblem solvinginterpersonal communicationwriting skillscustomer engagement