Pliant Plastics Corporation

Junior Customer Success Manager – France

Pliant Plastics Corporation

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • France

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Job Level

Junior

About the role

  • Work with our Customer Success Manager and serve as the primary point of contact for small and medium customers, ensuring their successful onboarding and ongoing satisfaction
  • Help us onboard customers of our partners
  • Assist in the implementation of customer solutions, providing guidance and support throughout the process
  • Proactively build and maintain strong relationships with customers to foster long-term loyalty and satisfaction
  • Identify and capitalise on opportunities for upselling additional products or services
  • Collaborate with the Business Development team to identify new business opportunities and support the company’s growth initiatives
  • Help regularly monitor customer metrics and respond to any signs of dissatisfaction or challenges
  • Act as the customer advocate, ensuring their voice and feedback are considered in product development and service improvements
  • Create and maintain accurate customer records and documentation in CRM systems
  • Conduct regular check-ins and review meetings to ensure customer success and continued alignment.

Requirements

  • 2 years experience working a customer-focused area with a passion for helping clients succeed and onboarding
  • Strong organizational skills and attention to detail
  • Ability to thrive in a collaborative and fast-paced environment
  • Goal-oriented, with a track record of achieving targets
  • Ability to adapt to changing customer needs and industry trends
  • A proactive mindset, with the ability to take ownership of tasks and drive results
  • Experience within the Fintech, finance or travel industry would be an advantage for this position
  • Working with Hubspot is a plus
  • Fluent French and English as essential for this role, any additional languages are an advantage.
Benefits
  • Attractive remuneration
  • Your choice of preferred OS, Windows or Mac
  • Flat hierarchy and transparent communication in a relaxed, professional atmosphere
  • Opportunity to develop your talent in a dynamic team with ambitious goals
  • Flexibility and possibility to work remotely
  • Company card with a monthly allowance for lunches, coffee, etc. with co-workers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingcustomer solutions implementationcustomer metrics monitoringupsellingcustomer record management
Soft Skills
organizational skillsattention to detailcollaborationgoal-orientedadaptabilityproactive mindsetownershiprelationship building