Pliant Plastics Corporation

Customer Support Specialist

Pliant Plastics Corporation

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • 🇩🇪 Germany

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Job Level

JuniorMid-Level

About the role

  • Own The Outcome by handling complex issues end-to-end
  • Act as the operational bridge between Compliance and Sales, managing service recovery for high-value accounts
  • Spot friction in processes and help rewrite SOPs to improve service
  • Support specific technical and troubleshooting needs of specialized verticals

Requirements

  • 2+ years of experience in B2B Customer Support, Operations, or Fintech
  • Comfortable working in a regulated environment (Fintech/Banking) where details matter
  • Thrive in ambiguity and suggest fixes for broken processes
  • Experience with and comfortable navigating CRM tools (e.g. HubSpot, Zendesk, Salesforce)
  • Not afraid of technical details (APIs, Accounting Integrations) and understand basic financial concepts (Credit Lines, KYC, AML)
  • Exceptional written and verbal communication skills in German and English (write like a human, not a robot)
  • Willing to provide coverage on public holidays on rare occasions
Benefits
  • The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
  • Attractive remuneration
  • Flat hierarchy and transparent communication in a relaxed, professional atmosphere
  • Opportunity to develop your talent in a dynamic team with ambitious goals
  • Flexibility and possibility to work remotely
  • Monthly mobility benefit
  • Wellhub Membership
  • Company card with a monthly allowance for lunches, coffee, etc. with co-workers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B Customer SupportOperationsFintechAPIsAccounting IntegrationsCredit LinesKYCAML
Soft skills
problem-solvingcommunicationadaptabilityprocess improvementservice recovery