PlexTrac

Renewal Account Manager

PlexTrac

full-time

Posted on:

Location Type: Remote

Location: Remote • Idaho • 🇺🇸 United States

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Salary

💰 $120,000 - $170,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudCyber SecurityGoogle Cloud Platform

About the role

  • Own and manage the renewal pipeline for SaaS customers, including pentesting consulting firms, internal security teams, and enterprise InfoSec departments
  • Build strong, trust-based relationships with stakeholders including security engineers, pentesters, compliance leads, and CISOs
  • Proactively identify churn risks by understanding customer security workflows, product usage patterns, and evolving compliance needs
  • Collaborate with Customer Success and Product teams to align on feature adoption and technical outcomes, particularly around vulnerabilities, assessment tracking, and compliance use cases
  • Work alongside Account Executive and Solution engineers to plan and executive on strategic Sales strategies
  • Identify and promote expansion and upsell opportunities related to platform modules (e.g., reporting automation, integrations, multi-tenant access, audit trail features)
  • Manage contract renewals and procurement cycles, including working with legal and IT security reviewers when needed. Maintain accurate forecasting and deal tracking in Salesforce or similar CRM, and provide regular updates on pipeline health.

Requirements

  • Must be located in the Eastern or Central time zones and able to support standard business hours within these regions.
  • 5 years experience in SaaS account management, customer success, and renewal sales role
  • Proven track record of meeting or exceeding renewal targets
  • Security experience required; familiarity with cybersecurity, pentesting, compliance frameworks or technical reporting tools is a strong plus.
  • Experience selling or supporting cloud-hosted platforms (AWS, Azure, GCP)
  • Comfortable managing customer relationships with security engineers, CISOs, and technical teams
  • Excellent communication, negotiation, and presentation skills
  • Proficiency in CRM systems (Salesforce preferred) and tools like Gong, Zoom, Slack, etc.
  • Understanding of vulnerability management, penetration testing workflows, or DevSecOps pipelines a plus
  • Exposure to InfoSec vendor landscapes, threat modeling, or red/blue team operations
  • Experience in a startup environment — you thrive with autonomy and aren’t afraid to wear multiple hats
  • Applicants must be authorized to work for ANY employer in the U.S.
  • We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits
  • Competitive wellness benefits including Medical, Dental, Vision, Disability and Life
  • 401(k)
  • Paid Parental Leave
  • Flexible work schedule - WFH, WFO
  • Flexible Time Off
  • World Class Culture
  • access to healthcare benefits, a 401(k) plan, employee-paid short-term and long-term disability coverage, basic life insurance, uncapped time-off, and several paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaS account managementcustomer successrenewal salescybersecuritypentestingcompliance frameworksvulnerability managementpenetration testing workflowsDevSecOps pipelinescloud-hosted platforms
Soft skills
communicationnegotiationpresentationrelationship managementtrust-buildingcollaborationproactive identificationstrategic planningautonomyadaptability