Manager, Quality Assurance

Plentiful.ai

Manager, Quality Assurance defining and owning quality strategy for AI operating layer for healthcare organizations. Leading frameworks and processes for scalable, high-quality software delivery.

Posted 4/29/2026full-timeSan Francisco • California • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Define and evolve the end-to-end quality strategy, ensuring it scales with product complexity and company growth.
Establish processes, policies, and standards that enable consistent, high-quality software delivery across teams.
Partner with Engineering and Product leadership to embed quality into planning, development, and release cycles.
Design a risk-based quality model, focusing efforts on the highest-impact areas rather than exhaustive coverage.
Create clear feedback loops between customer-reported issues, internal quality signals, and product improvements.
Build the operating system for QA, including documentation, governance, and decision-making frameworks.
Manage and mentor QA engineers over time, while ensuring clarity between strategy (manager) and execution (ICs).
Serve as the final escalation point for quality standards and decisions, not day-to-day test execution.

Requirements

What you’ll need

10+ years of experience in QA, with 4+ years in a leadership or management role in a high-growth SaaS or enterprise environment
Strong experience defining QA strategy, quality frameworks, and scalable processes.
Deep understanding of both manual and automated testing, with the ability to guide architecture (not necessarily execute).
Proven experience building quality metrics, reporting systems, and governance models.
Experience implementing defect triage systems, severity frameworks, and release gating processes.
Strong systems thinking—able to design repeatable, scalable quality operating models.
Excellent cross-functional leadership skills; able to influence Engineering, Product, and Customer teams.
Clear communicator with a strong ownership mindset.
Experience in healthcare, compliance-heavy environments, or structured data systems (FHIR, HL7, PDFs) is a plus.

Benefits

Comp & perks

Enjoy unlimited PTO
Fully covered health insurance (medical, dental, and vision)
Meal stipend
Health & wellness stipend
401(k) matching
Stock options

ATS Keywords

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Hard Skills & Tools

QA strategyquality frameworksscalable processesmanual testingautomated testingquality metricsreporting systemsdefect triage systemsseverity frameworksrelease gating processes

Soft Skills

cross-functional leadershipinfluenceclear communicationownership mindsetmentoringstrategic thinkingrisk managementfeedback loopsdecision-makingclarity in strategy