Plenti

Business Analyst

Plenti

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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About the role

  • Support both strategic and operational process improvement initiatives
  • Focus on optimising workflows across the loan application lifecycle, including complaints and collections management, customer service, and sales enablement
  • Assist in identifying and designing enhancements to existing workflows across the customer journey
  • Support process optimisation initiatives for loan application flows, complaints & collections management, customer service, and sales enablement
  • Contribute to the development and implementation of new processes that align with Plenti’s growth objectives
  • Support strategic initiatives focused on improving operational efficiency and customer experience
  • Work alongside operational, product, sales, and technology managers to gather requirements and insights
  • Participate in workshops and discovery sessions to ensure that process improvements reflect business priorities and feasibility
  • Assist in identifying and resolving operational issues and bottlenecks, ensuring minimal disruption
  • Monitor process performance and collect stakeholder feedback to support ongoing improvements
  • Collaborate with product and engineering teams to integrate operational needs into new product developments
  • Utilise automation tools and platforms such as Zoho, Zapier, n8n, Amazon Connect, Databricks, Notion, and Google Suite to streamline workflows

Requirements

  • 2+ years’ experience in operations, business analysis, or related roles within data-driven environments
  • Familiarity with CRM systems such as Zoho, Salesforce, and HubSpot
  • Experience using low-code / no-code automation tools
  • Proven analytical skills, with the ability to translate data insights into actionable recommendations
  • Demonstrated experience documenting and improving processes, with a strong focus on scalability and efficiency
  • Strong written and verbal communication skills, enabling effective collaboration with cross-functional teams
  • Coding experience in Deluge or JavaScript is advantageous, but not required
Benefits
  • flexible working
  • volunteer and study leave to develop your skills
  • monthly social events
  • office snacks
  • company Townhalls
  • D&I initiatives and events to help you connect with your colleagues
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process improvementworkflow optimisationdata analysisautomationDelugeJavaScriptbusiness analysisprocess documentationscalabilityefficiency
Soft Skills
analytical skillscommunicationcollaborationproblem-solvingstakeholder feedbackcustomer experienceoperational efficiencycross-functional teamworkstrategic thinkingadaptability